International Training and Development – Innovative Training & Coaching +44 (0)800 804 8086
Service excellence training helps to refocus your team on what matters to your customers Stating that our service excellence training will help you give outstanding customer service is no surprise. But how we do it will give you a refreshing
Assertiveness is all about balance How could our assertiveness training help your people? Our assertiveness course can help you in a number of ways, so that you can develop your assertive behaviours, which we explore here: 1. Give you the
Our Virtual Presentation Skills Course is tailored to the needs of the client and focussed on upskilling the participants to deliver engaging presentations through Zoom, Teams etc. To see full details just read more about the virtual course here. Amazing
We’re often asked what’s different about Nudge Trainigng from ITD? So here’s some thoughts: We make Nudge very simple to understand. Nudge Theory was developed by some serious brainy people. It involves a lot of ideas and research interwoven. To
Nudge theory is a great set of ideas applied successfully by governments. But it can also be applied to everyday work situations. A nudge consultancy session is basically a conversation focussed on the client’s challenges. As these are discussed nudge
How to get into Good Habits. For those of you have been on one of our training workshops you will know how keen we are to look at habits and how to improve them. Habits can be very funny things.
It happens, it shouldn’t, we do our best to avoid it but occasionally, it happens. The client does not get the service they or we expect, so they call us and they are angry. So what can we do?
ITD work style model There are many models for understanding personality at work. We use Thomas International if a full blown psychometric report is required. There are many others, and they are all based on Carl Jung’s 16
A person with a direct work style, or some of the direct behavioural traits, can be one of the most challenging to work with. They are characterised by; focus on getting things done, impatience in meetings, disinterest in chit chat,
How can any person in a sales or service role get closer to their clients and win more business? It’s not a new idea but it is one which many of us could reflect on… By getting better at