Communication skills training that drives impact and confidence
Our communication skills training sessions are dynamic, practical, and tailored to your needs. Whether you’re looking for a one-off workshop or a structured series, we offer flexible sessions ranging from 60 minutes to 3.5 hours. You choose the format that works best for your team—online or in person.
We understand that communication challenges vary, which is why each session focuses on the real-world scenarios your participants face. Moreover, we actively encourage discussion, feedback, and practice, making every session not only interactive but also highly relevant
What makes our communication skills training unique?
Unlike generic courses, we build every communication session around your team’s needs. Using Zoom or your preferred virtual platform, we guide participants through topics such as:
- Communicating effectively online or in meetings
- Using body language and tone strategically
- Crafting clear and impactful emails and documents
- Adapting communication styles based on personality
Before we deliver, we work closely with you to agree on the specific topics that align with your business and team goals
Discussion-Led, Action-Focused Learning
Each communication skills training session is designed to spark conversation and deepen reflection. We believe participants learn best when they actively contribute, which is why our workshops are built around real-life communication challenges. This practical approach ensures that lessons are immediately applicable back on the job.
Communication Is Everywhere — Let’s Make It Work Better
Whether you’re speaking to clients, managing up, giving feedback, or working cross-functionally, good communication makes all the difference. Our training:
- Introduces models and frameworks in plain, accessible language
- Helps you apply tools to your day-to-day conversations
- Blends training with coaching for deeper learning
We’ve delivered communication skills training across industries and geographies, always adapting our approach to suit your people and their challenges.
Our Distinctive ITD Approach to Communication Training
We combine facilitation, coaching, and guided reflection. For instance, when we cover assertiveness, we don’t teach it in a vacuum—we ask participants to examine how it applies to their roles, relationships, and decision-making styles.
Using our “Live!” approach, participants work on their actual communication dilemmas while learning techniques and receiving feedback in real time.
This means they leave each session with practical takeaways that they can apply immediately.
Our Training Philosophy: Communication Can Be Learned and Improved
Although we all communicate daily, most of us aren’t formally taught how to do it effectively. We believe communication is a skill that can be improved with:
- Preparation and planning
- Awareness of body language and non-verbal signals
- Empathy and active listening
- Message clarity, particularly in high-pressure settings
The ability to adapt, reflect, and grow is at the heart of our training.
What will your team gain?
With our communication training, participants will:
- Strengthen working relationships
- Build confidence in verbal and written communication
- Learn to adapt to various audiences and settings
- Gain clear strategies to handle challenging conversations
- Apply frameworks to improve clarity and influence
- Receive coaching on situations they find personally difficult
A Sample of Our Communication Topics and Models
Depending on your needs, we can cover topics like:
- Personality styles and communication preferences
- Conscious communication and self-awareness
- Preparing and structuring messages
- Using body language to influence perception
- Handling difficult colleagues or clients
- Gaining presence in meetings
- Responding calmly under pressure
We incorporate our own frameworks—like the ITD Work Styles Model.
Popular Communication Skills Courses — And Bespoke Options Too
Here’s a sample of what we can offer. If you don’t see exactly what you need, don’t worry—we frequently design new training content from scratch. Just send us your enquiry and we’ll tailor a course to suit your team.
We're all communicating all of the time
Training on Communication Skills from ITD will help you to improve how you interact with colleagues, clients, your team, managers and others. For example, our approach to training on communication skills introduces a variety of models and ideas with help on how you apply them to your situations at work. This means our approach to the training is both very relevant and practical.
Communication is a key skill in many roles and causes challenges for many people. With this in mind our training is dynamic and tailored to your needs with our blend of training and coaching.
Some of the countries where we have delivered our Training
- Austria
- Belgium
- Canada
- China
- France
- Germany
- Greece
- Hong Kong
- Hungary
- Italy
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- UAE
- United Kingdom
- United States
Communication Skills Training clients
Training on Communication Skills - Case studies
Here are a few examples of client case studies. You can explore more case studies here.
Why do organisations choose ITD for their communication skills training?
- Tailored Content: Every session starts with your goals and is adapted accordingly
- Interactive Workshops: Participants engage, contribute, and learn actively
- Blended Learning: We combine coaching and training for maximum impact
- Practical Solutions: All techniques are rooted in the workplace context
- Ongoing Support: Post-session actions and review conversations are encouraged
Excellent responsive virtual training for trainers
Martin was very responsive to our asks and needs creating a bespoke package that suited the needs of the delegates perfectly taking into account their experience to ensure it was pitched at the right level. Martin was also adaptive between sessions to incorporate new asks that delegates identified. Thanks again it was really useful learning with we have been able to put into practice immediately.
Corporate Coaching
I have now had the opportunity to work with Martin Chapman through two separate training and coaching programmes, and both experiences have been incredibly valuable.
The first gave us a group open forum to discuss a range of management themes and real-world challenges. I found the sessions insightful, practical and directly applicable to my role, particularly when establishing and developing our Quality Assurance team.
My more recent one to one coaching with Martin has been focused on corporate management and navigating senior stakeholder relationships. This has been especially valuable in developing my confidence and communication style. Martin’s coaching around assertive and persuasive communication has helped me become more comfortable being direct, holding others constructively to account and driving greater consistency in project delivery.
Martin is an excellent coach. He is approachable, supportive and encouraging, and his calm, structured style creates an environment where you can openly explore challenges and think critically about the best way forward. Importantly, he guides you towards finding the answer yourself rather than simply providing it, which makes the learning far more meaningful, sustainable and memorable.
I would highly recommend Martin for any individuals or teams looking to develop their management capability, strengthen stakeholder relationships, improve team dynamics or support positive cultural change.
We truly appreciate the effort, energy, and flexibility you brought to the programme, and we look forward to working with you again soon.
I wanted to take a moment to thank you for designing and delivering such an excellent programme for the IT Helpdesk team.
It’s clear that a lot of thought and expertise went into both the content and delivery. The sessions were engaging, practical, and highly relevant to the team’s needs, which made a real impact.
We truly appreciate the effort, energy, and flexibility you brought to the programme, and we look forward to working with you again soon.
Many thanks once again.
Farzana Hussain
Learning and Development Manager
Genuinely one of the best training sessions I have attended!
I can honestly say the training sessions delivered by Martin were one of the most valuable professional development experiences I’ve had. Martin has a rare ability to truly understand the needs of his audience and tailor his training accordingly — nothing felt generic or off-the-shelf. He covered some of the most essential skills in leadership, including conflict resolution and how to deliver constructive feedback in a way that motivates rather than demoralises — and he did so in a way that was practical, relatable, and immediately applicable. His delivery is engaging, his knowledge is exceptional, and he breaks down concepts in a way thay makes it easy to grasp and put into action. The concepts he taught are things I’ll carry with me and apply throughout my career. I cannot rate the training content and Martin as a trainer highly enough!
Management Team Training
Martin was incredibly insightful and helpful to myself and the other managers currently establishing our new QA team / Function. His guided discussions proved beneficial in allowing us to identify issues and points that needed addressing that were not on our radar and immediately we have already seen the benefit of applying his teachings in our day to day management of our team. Thank you very much Martin
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