Communication skills training

Communication skills training helps people to improve how they interact with colleagues, clients, their team, managers and others. Training introduces models and ideas which are applied to the participants situations and scenarios practices or demonstrated.

Communication skills training from ITD

Communication skills training from ITD is a blend of training and coaching so that participants gain ideas which they can use in their work straight away.

We have an innate ability to communicate but communication is also a skill which we can learn and improve. We can learn how to say things in a better way, we can learn what not to say and how to explain things clearly. It is always possible to improve our communication skills, and this workshop is part of the ways we can do this.

Optional communication skills training with ITD

Assertiveness training

Customer service training

Written communication skills training

How can communication skills training help your people?

  • Improve confidence.
  • Gain ideas on how to approach their challenges.
  • Develop an understanding of the underlying issues in communication.
  • Learn about communication models.

What can communication skills training include?

Communication skills training can cover a wide range of subjects and approaches. We have developed the ITD works style model to explore the impact of personality on communication. We also uss the Thomas International PPA report, which gives an in depth psychometric report to reflect on.

We also look at non verbal communication or body language; the importance this has, how to get bit right and how easy it is to get it wrong.

We look at how to craft clear concise messages, especially when explaining complex messages or data.

Other models and theories are introduced based on the needs of the participants and the learning objectives.

Typical challenges of participants on our communication skills training:

  1. I’m not sure how to deal with this particular colleague.
  2. I need to gain impact in meetings so that people listen to me more.
  3. I need to be more assertive.
  4. I need to be less direct and impatient with my team.
  5. I want to learn how to behave with very forceful and strong seniors.
  6. I find it very nerve racking when speaking up in meetings.
  7. I want to know how to work with people who ask really detailed questions of no relevance without dismissing them.

 

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Call us on +44 (0)800 804 8086 to explore how we could help with your communication skills training needs

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Communication skills training overview

The following gives details of our approach to communication skills training, but please call us to discuss your needs and how our training could help.

Duration

Typically sessions last from 2 hours to 2 days, depending on the needs and objectives.

 

Pre-workshop activity

  • Meeting to discuss the participant’s needs and those of the organisation.
  • Draft workshop outline tailored to your needs.
  • Agreement of agenda.
  • Participants complete a short questionnaire and read the ITD Work Style Model in preparation for the workshop.

Typical agenda

  • Personal communication challenges.
  • The communicator’s responsibility.
  • Examples of communication blunders.
  • Communication skills – identifying areas for improvement.
  • ITD Work Style Model – understanding our approach to communication.
  • ITD Work Style Model – learning about other people’s perspective on communication.
  • How to wind people up inadvertently = how to motivate by doing the opposite.
  • Common pitfalls – what not to say.
  • The power of what we say, how we say it.
  • Non verbal communication, the power of body language.
  • How to explain complex issues.
  • Talking so people will listen.
  • Improving listening skills.
  • Why don’t we listen?
  • Assertive communication.
  • How to work with direct people.
  • Motivating people based on their personality
  • Personal actions.

Post workshop activity

  • Participants leave with individual actions
  • Email follow up of personal action plans
  • Suggested conversation with their line manager on their actions
  • Optional WebEx conference call follow up on these actions
  • Optional 121 coaching
  • ITD blog with further tips and suggestions

Typical outcomes

Participants gain:

  • Strategies, ideas and tips on how to deal with their communication challenges.
  • Understanding relevant models.
  • Knowledge of how to stand back from situations and take an overview of what is happening.
Communication skills training helps with everyday challenges

Communication skills training helps with everyday challenges

Client feedback

  •  “Excellent training and great trainer who held our attention for the whole day and time just flew by.”
  • “We always get great feedback for this session which we have been running for a number of years.”

Participant feedback

  • “Very interesting especially the piece about body language.”
  • “The Work Style Model is very useful for understanding why people behave in certain ways, I am going to use it straight away.”
  • “The section on persuasion was very useful.”
  • “I like the work style model. I have done other models and they are so complicated you just forget the, but this is easy and simple to use.”

Tip sheet from ITD

To receive the free ITD tip sheet on communication complete the following

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To explore how our communication skills training can help your people call +44 (0)800 8086

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Communication Skills – Case Study

Business services people in this large law firm mentioned communication challenges in the Training Needs Analysis.

Background

Business services need to communicate within their teams, with other teams, with external suppliers and partners, and with fee earners. The communication challenges can be many and varied.

Need

The need was to develop a workshop which would offer practical help to the everyday challenges voiced by the business services people.

Activity

We developed a one day workshop with follow up, which gave the participants time and space to explore their challenges, the underlying issues and to listen to ideas and tips.

Typical questions put to the training consultant were:

  • How can we improve relations with x department?
  • What do we do when a highly stressed lawyer talks to us in what we feel is an inappropriate manner?
  • How do we get noticed or listened to by partners?

Communication skills training helps with everyday challenges

Outcomes

The main outcomes of this session were:

  • Participants gained frameworks for developing their communication skills
  • New ideas on how to improve communicating

What the participants said

  • “Very interesting session.”
  • “I am going to use the ideas on how to communicate with direct people, tomorrow.”
  • “Excellent tips on how to work with direct people.”
  • “I am going to change how I work with direct/forceful people, thank you.!”

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Why choose ITD for your communication skills training?

 

1. Our approach is practical giving your people realistic ideas to implement back in the workplace

2. We will listen to you and discuss your challenges to ensure we design a training solution that gives you what you want.

3. Our consultants are very experienced and create a positive, open learning environment.

4. Your people will work on their challenges, learning about models and strategies in the context of their work situations.

5. Our behavioural scientist has helped us to develop our action planning tool which will help your people implement changes.

6. We will work with you to fit the training to your budget.

 

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Call us on +44 (0)800 804 8086 for a chat on how our communication skills training could help your people.

 

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Other ITD workshops you may find of interest related to communication skills training:

 

Assertiveness training

 

Written communication skills training

 

Management training

 

Presentation skills training

 

Project planning training

 

Time management training

 

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Some of the key principles of communication:

 

Personality – Our personality is a key driver of how we communicate and how we expect and prefer to be communicated to.

 

The responsibility for effective communication is with the communicator – This is debatable but if as communicators we take responsibility for our communication it can greatly increase our chances of success.

 

Barriers to communication – There are many barriers to successful communication, and unless we take time to identify prepare for them, our communication can go wrong without us ever knowing why.

Barriers include:

  • Distraction
  • Technology
  • Stress
  • Culture
  • Time
  • Age
  • Expectations
  • Preconceptions
  • Prejudices

 

 

 

 

 

 

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