Communication skills training that drives impact and confidence
Our communication skills training sessions are dynamic, practical, and tailored to your needs. Whether you’re looking for a one-off workshop or a structured series, we offer flexible sessions ranging from 60 minutes to 3.5 hours. You choose the format that works best for your team—online or in person.
We understand that communication challenges vary, which is why each session focuses on the real-world scenarios your participants face. Moreover, we actively encourage discussion, feedback, and practice, making every session not only interactive but also highly relevant
What makes our communication skills training unique?
Unlike generic courses, we build every communication session around your team’s needs. Using Zoom or your preferred virtual platform, we guide participants through topics such as:
- Communicating effectively online or in meetings
- Using body language and tone strategically
- Crafting clear and impactful emails and documents
- Adapting communication styles based on personality
Before we deliver, we work closely with you to agree on the specific topics that align with your business and team goals
Discussion-Led, Action-Focused Learning
Each communication skills training session is designed to spark conversation and deepen reflection. We believe participants learn best when they actively contribute, which is why our workshops are built around real-life communication challenges. This practical approach ensures that lessons are immediately applicable back on the job.
Communication Is Everywhere — Let’s Make It Work Better
Whether you’re speaking to clients, managing up, giving feedback, or working cross-functionally, good communication makes all the difference. Our training:
- Introduces models and frameworks in plain, accessible language
- Helps you apply tools to your day-to-day conversations
- Blends training with coaching for deeper learning
We’ve delivered communication skills training across industries and geographies, always adapting our approach to suit your people and their challenges.
Our Distinctive ITD Approach to Communication Training
We combine facilitation, coaching, and guided reflection. For instance, when we cover assertiveness, we don’t teach it in a vacuum—we ask participants to examine how it applies to their roles, relationships, and decision-making styles.
Using our “Live!” approach, participants work on their actual communication dilemmas while learning techniques and receiving feedback in real time.
This means they leave each session with practical takeaways that they can apply immediately.
Our Training Philosophy: Communication Can Be Learned and Improved
Although we all communicate daily, most of us aren’t formally taught how to do it effectively. We believe communication is a skill that can be improved with:
- Preparation and planning
- Awareness of body language and non-verbal signals
- Empathy and active listening
- Message clarity, particularly in high-pressure settings
The ability to adapt, reflect, and grow is at the heart of our training.
What will your team gain?
With our communication training, participants will:
- Strengthen working relationships
- Build confidence in verbal and written communication
- Learn to adapt to various audiences and settings
- Gain clear strategies to handle challenging conversations
- Apply frameworks to improve clarity and influence
- Receive coaching on situations they find personally difficult
A Sample of Our Communication Topics and Models
Depending on your needs, we can cover topics like:
- Personality styles and communication preferences
- Conscious communication and self-awareness
- Preparing and structuring messages
- Using body language to influence perception
- Handling difficult colleagues or clients
- Gaining presence in meetings
- Responding calmly under pressure
We incorporate our own frameworks—like the ITD Work Styles Model.
Popular Communication Skills Courses — And Bespoke Options Too
Here’s a sample of what we can offer. If you don’t see exactly what you need, don’t worry—we frequently design new training content from scratch. Just send us your enquiry and we’ll tailor a course to suit your team.
We're all communicating all of the time
Training on Communication Skills from ITD will help you to improve how you interact with colleagues, clients, your team, managers and others. For example, our approach to training on communication skills introduces a variety of models and ideas with help on how you apply them to your situations at work. This means our approach to the training is both very relevant and practical.
Communication is a key skill in many roles and causes challenges for many people. With this in mind our training is dynamic and tailored to your needs with our blend of training and coaching.
Some of the countries where we have delivered our Training
- Austria
- Belgium
- Canada
- China
- France
- Germany
- Greece
- Hong Kong
- Hungary
- Italy
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- UAE
- United Kingdom
- United States
Communication Skills Training clients
Training on Communication Skills - Case studies
Here are a few examples of client case studies. You can explore more case studies here.
Why do organisations choose ITD for their communication skills training?
- Tailored Content: Every session starts with your goals and is adapted accordingly
- Interactive Workshops: Participants engage, contribute, and learn actively
- Blended Learning: We combine coaching and training for maximum impact
- Practical Solutions: All techniques are rooted in the workplace context
- Ongoing Support: Post-session actions and review conversations are encouraged
A truly inclusive, insightful, and empowering training
I recently attended the Working Effectively at Clifford Chance training session and found it to be an incredibly valuable and uplifting experience. One of the standout aspects was the smaller group size, which created a more inclusive environment. Everyone had the opportunity to feel seen, heard, and genuinely included in the discussions.
The session encouraged open dialogue, and participants were free to express their views and share personal experiences without hesitation. This openness was largely thanks to Martin, who facilitated the session with warmth, empathy, and professionalism. Martin fostered a safe and supportive space where people felt comfortable being honest and reflective, which made the session not only informative but also deeply engaging.
Overall, the training was a brilliant example of how thoughtful facilitation and a well-structured format can empower individuals to connect, learn, and grow together. Highly recommended!
Five-star training!
I attended Martin’s session on working effectively in the workplace and you can tell he genuinely cares about the people he is training- he was very interactive throughout, delivered super helpful takeaways (especially relevant in professional settings) and also extended candid advice on how to keep up with an incredibly fast-paced and often times challenging career environment. I highly, highly recommend Martin’s sessions if you have the opportunity to attend them, I am confident you will leave the room with more wisdom.
Bespoke Soft Skills Training for Shipboard Leadership
The Bespoke Soft Skills Training for Shipboard Leadership was very well received. Participants found the sessions engaging, practical, and highly beneficial, with appreciation expressed for the instructor’s time, travel, and expertise.
The interactive discussions and exercises were effective in applying leadership and communication concepts to real shipboard situations. Several attendees noted they could use the material to address challenges with difficult crew members.
Overall, this training was viewed as excellent, relevant, and valuable in enhancing leadership effectiveness and promoting stronger communication across the fleet.
Presenting with Impact Virtually
I recently attended the “Presenting with Impact Virtually” training workshop led by Martin Chapman, and it was a thoroughly engaging and practical experience. Martin’s delivery was professional yet friendly, making the virtual format feel interactive and enjoyable. The session was well-structured, with clear slides and practical examples. I highly recommend his training services for anyone looking to improve their presentation skills in a virtual setting.
Comprehensive and Engaging Training
I recently attended Martin’s ‘Working Effectively’ and ‘Professional Business Communication’ online training sessions and both were excellent. Martin is very engaging and ensures that participants all contribute to discussion. The sessions were very useful, drawing on real anecdotes and scenarios relevant to our level of work. I found both training sessions impactful and will carry the lessons learned into my work. Thanks Martin!
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Reach out to us on +44(0)800 804 8086
