Business services training
Our business services training equips support professionals with the tools, confidence, and insight they need to thrive in the high-performance environment of law firms and professional services. Often referred to as business services, business support, or professional staff, these individuals form the operational backbone of every successful legal practice.
At ITD, we’ve worked closely with firms for over 20 years—across continents and practice areas—helping business services teams meet evolving challenges head-on
A strategic approach to business services training
We don’t believe in off-the-shelf learning. Instead, we take the time to understand your firm’s goals, culture, and team dynamics. Every business services training session is adapted to the specific context in which your participants operate. We incorporate real-world examples that resonate with their day-to-day challenges, making the training relevant, engaging, and immediately actionable
Empowering participants through contextual learning
We work directly with your teams to develop ideas and implement practical solutions. When someone returns to tell us they applied a technique from our session and achieved a standout result—that’s the true impact of our training. We design our follow-up processes to keep the momentum going and help those actions stick
How we deliver business services training at ITD
Because law firms operate within distinct cultural and organisational frameworks, generic training rarely hits the mark. Our first step is always to immerse ourselves in your firm’s unique environment. From there, we create interactive workshops—not just lectures—where participants address real challenges in real time.
We present ideas in language and scenarios that mirror the legal sector, drawing from years of hands-on experience within law firm settings
Fully Customised Workshops for Practical Relevance
Every business services training workshop is carefully tailored to your participants:
- We design case studies that reflect your firm’s specific environment.
- We adapt each session to the department’s current objectives.
- We align content with broader organisational goals.
We invite you to explore our testimonials/reviews to see what participants say about the quality and style of our workshops
Presenting with Impact Virtually
I recently attended the “Presenting with Impact Virtually” training workshop led by Martin Chapman, and it was a thoroughly engaging and practical experience. Martin’s delivery was professional yet friendly, making the virtual format feel interactive and enjoyable. The session was well-structured, with clear slides and practical examples. I highly recommend his training services for anyone looking to improve their presentation skills in a virtual setting.
Comprehensive and Engaging Training
I recently attended Martin’s ‘Working Effectively’ and ‘Professional Business Communication’ online training sessions and both were excellent. Martin is very engaging and ensures that participants all contribute to discussion. The sessions were very useful, drawing on real anecdotes and scenarios relevant to our level of work. I found both training sessions impactful and will carry the lessons learned into my work. Thanks Martin!
Working Effectively at Clifford Chance - Martin Chapman
I attended this session delivered by Martin and found it very insightful and engaging. Martin shared very realistic scenarios which required us to challenge how we would respond and the impact of different ways of saying things. A very interactive session and it was easy to remain engaged. I took away a lot from it
Personal Development Training (Negotiation Skills)
Martin is a fantastic trainer and easy to talk to. He makes the course easy to process and allows plenty of time to discuses anything you need clarifying. The course has been designed well and was adaptable to make it more relevant and personal to meet my target needs I was hoping to achieve.
I would recommend anyone to sign up for a course with Martin based of my personal experience and I look forward to working with him again within the future
A fantastic course
Thank you Martin for a fantastic workshop on Professional Business Communication. I have learnt a lot and found it very enjoyable. I have a lot to take away with me and will be trying your suggestions and tips going forward.
Addressing the unique dynamics across business services functions
Just as legal practice areas vary in tone and tempo, so do business services teams. Whether we’re supporting a fast-paced litigation support group or a reflective learning and development team, we adapt accordingly. Here are just some of the areas we’ve supported through targeted training
Functional areas covered
- Human Resources
- IT Services
- Learning & Development
- Marketing
- Office Services
- Software
- Tax
- IT Trainers
- Reception
- Assistants & PAs
- Business Development
- Events Management
- Project Management
- Finance
Each area comes with its own pace, expectations, and challenges—and our approach reflects that.
Business Services Training Courses
The ITD Difference: Practical, Personal, Proven
Here’s why firms choose ITD for their business services training:
- Firm-Specific Design – We tailor every session to your organisation’s structure, culture, and goals.
- Experienced Delivery – With over two decades in law firm training, we understand what works.
- Interactive, Hands-On Workshops – Participants learn by doing, reflecting, and applying ideas in real-time.
- Measurable Impact – We embed follow-up into our process to ensure training turns into lasting results.
- Flexible, Budget-Friendly Pricing – We adapt our fees and delivery formats to meet your operational needs.
Client Case Studies - Business Services Training
These are some examples of our work with clients. Take a look at a larger range of client case studies.
Start a conversation
Call us on +44 (0)800 804 8086
