Professional Business Communication Training
This professional business communication training workshop gives juniors the opportunity to review and develop their communication skills. If it is accepted that communication is partly about the words, partly about how we say the words, and partly about body language, this session can help with all three.
The workshop looks at communication skills as a whole to identify potential areas for development. It then drills down into tips and ideas for what words to choose and common pitfalls to avoid. It looks at the impact of changing how we deliver the words. And it looks at the power of body language. The ITD Work Style Model gives participants a framework for how to more effectively approach seniors, clients and colleagues.
The result is to give participants a foundation of communication skills to take forward.
We look at the participants’ real work situations and explore how to improve communication skills within the context of these scenarios. How to interrupt a colleague who never stops talking? How to get more from a senior who never has time for you. How to explain a complex matter to someone who has no technical knowledge.
Juniors need to develop technical knowledge in tandem with how best to communicate this.
Professional Business Communication Training Agenda
- Introductions & objectives.
- Challenges in communicating with seniors.
- ITD Work Style Model.
- Improving communication with seniors and supervisors.
- Assertive behaviour for juniors.
- How to say you have enough work for that day!
- Improving listening.
- Developing empathy.
- Questioning skills.
- Clarity in communicating.
- Developing better body language.
- Clear purpose or objective.
- Involving the other person / people.
- Improving eye contact.
- The power of Mirroring.
- Practice scenarios.
- Personal actions.
Duration
This workshop can be run as either a two hour or three hour workshop.
Participants
The participants can be junior lawyers, trainees, graduate trainees and paralegals.
Virtual or in-person
This session can be either a virtual or in-person workshop.
Participant numbers
The session works well with up to twelve participants, but can work effectively with up to twenty.
Pre-workshop
Participants complete the ITD Work Style Model questionnaire.
Post workshop
Participants receive a pdf of the course workbook
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