Written communication skills training - tablet

Written communication skills training

Our written communication skills training helps your people improve their skills. If they are new to a role or organisation this training will help build a foundation to build on. If they are more experienced professionals, this training will give a great review and refresher of some things they may have forgotten and possibly a few new ideas.

5 Star Reviews

“Martin ran 4 tailored  Written Communication Skills Training workshops for us for staff at all levels including the CEO about impactful writing skills and why it is so important to get it right. The sessions were informative, highly engaging and practical, even with a hint of fun! The workshops really got people thinking, everyone took something away – very enjoyable, thank you Martin!”

Nicola Smith – Head of HR, IAM RoadSmart

Half Day Written Communication Skills Training - Virtual or In-Person Workshop

virtual written communication skills training

Our half day virtual or in-person written communication skills workshop gets great feedback because of the level of engagement. You are working on your skills throughout the session. Ideas are introduced, explained, applied and then put into the context of your situations.

  • Begin with your objective.
  • Planning the structure.
  • Assessing your audience.
  • Guidelines for the document.
  • Sentence structure.
  • Paragraph structure.
  • Grammar that matters.
  • Common errors.
  • Practical application.

3.5 hours

Virtual Workshop

Up to 12 participants

Contact us for a price

Full Day Written Communication Skills Training - Virtual or In-Person Workshop

virtual written communication skills training

The full day virtual or in-person version of this training builds on what the half day covers. We go into more detail and discuss your situations in more depth. And there’s time for you to do more practice of the ideas introduced, within the context of your work environment.

  • All half day content plus:
  • Examples of your documents.
  • The role of personality.
  • What your audience wants to see.
  • The writing principles of Nudge.
  • Personal examples, before and redrafted.
  • Influencing through writing.
  • Tailoring your draft.
  • Personal actions.

7 hours in 2 sessions

Virtual Workshop

Up to 12 participants

Contact us for a price.

Written communication skills training

Our written communication skills training helps people to improve their writing in terms of emails, proposals, documents and presentations. It works firstly on reminding participants of first principles , such as starting with an objective for your writing. We then add  ideas for clear and professional writing. 

We do this using examples from your organisation, and also from the participants, so that the session is relevant and interesting.

Written communication skills training is more relevant than ever; in the age of social media, text abbreviations and bullet point language, the ability to write ‘clearly’ can be seen as a competitive advantage and a good skill to have. That’s because clear communication of your message is crucial for the reader to understand your point.

Writing in a concise and impactful manner can communicate your brand values and the quality of your offering.  Making elementary mistakes can create the wrong impression with colleagues and clients. In many markets such as with law firms, or industry bodies, writing skills are part of the mix to give clients confidence.

Training Reviews

Very interesting training

Rated 4.0 out of 5
May 28, 2024

The training was very interesting as the subject matter is very topical in everyday working life!


How to manage workloads, delegate and work with supervisors.

Rated 5.0 out of 5
May 7, 2024

Very insightful and engaging – would recommend!


Excellent Training Sessions

Rated 5.0 out of 5
May 2, 2024

The training sessions hosted by Martin were nothing short of exceptional. The sessions promised to be engaging, interactive and informative – and they delivered on all fronts.


Helpful and enjoyable

Rated 5.0 out of 5
May 2, 2024

Very helpful and enjoyable session with practical scenarios


Martin knows how to keep the audience focused on his topic

Rated 5.0 out of 5
April 25, 2024

Martins not only knows his topics but also is a master of presentation; keeping us focused on the issue. Break-away rooms is an excellent technique Martins uses in very appropriate moments to stimulate exchange and productive discussions. Very clearly structured presentations. Five stars, for sure!

Yuriy Rudyuk

Click here to see all our training reviews.

Style of the training

Our written communication skills training is run as a workshop. This means it is highly engaging, informative and practical, because we base the content on your challenges and the context of your organisation. 

Ideas are introduced using examples from your actual written documents. These can include emails, leaflets, proposals, agreements, contracts, or whatever documents you wish to cover.

To take this workshop approach one step further, the content can be based on specific examples from your organisation and the participants themselves. For example, they can bring in emails they have sent or received to illustrate written communication. We can email the participants directly informing them that they can send examples of work they would like reviewing prior to the workshop. In this way the training has much more impact.

Typical training needs from previous participants

  • “How do I write clear and concise emails.”
  • “When should I use bullet points?”
  • “When are apostrophes appropriate?”
  • “I need some simple tips on writing clearly, that is writing ideas in a clear way.”
  • “Punctuation tips please.”
  • “I don’t know the basic rules of grammar and punctuation.”

Training tailored to your requirements

  • Whilst we have a structured agenda to start with, at the same time it’s important that we adapt this with examples and scenarios from your organisation. This means we talk to key people involved and get examples of good and bad performance from the context of the participants.
  • We draft scenarios and further examples which illustrate the key points you want us to make, so that the training is targeted to your needs.
  • During the session we also tailor the content by responding to the participants needs. For example, if we are asked a question about how to influence in an email to a specific audience, we will make suggestions on how to do this.
  • We make this a very practical session. Participants work on typical documents from their department, whilst discussing key principles and gaining a lot of knowledge.

Pre-workshop activity

  • We request examples of good and poor written communication from your organisation, so that the content is based on the context of the participants.
  • A draft workshop outline tailored to your needs, is created so that you can review and amend.
  • Participants complete a short questionnaire in preparation for the workshop, in order for us to gain their perspective and needs form the training. See this here.
  • Participants complete the ITD Work Styles Model online, which helps them to reflect on the drivers of their writing style.

Written communication skills training agenda

The following is a typical agenda for our written communication skills training workshop. We can adapt and tailor the agenda to suit your needs and those of the participants.


  • Effective written communication defined.
  • What are the key qualities?
  • The risks of getting it wrong.

Reader Assessment

  • Who is going to read your document?
  • Adjusting the structure, content and language based on an assessment of the reader.
  • Building rapport with the reader.

Clear Aims

  • Why am I writing this document?
  • The purpose statement.


  • The best way to achieve your objective.
  • Structure and content.

Building Blocks: Paragraphs, Sentences, Words and Phrases

  • An explanation of the basics.
  • Making it clear & concise.
  • Writing shorter sentences.
  • Choice of words.
  • Getting the tone right.
  • Common pitfalls and how to avoid them.

The Impact of Work Style

  • ITD Work Styles Model.
  • Adapting to your reader’s work style.

Punctuation Guide

  • How are punctuation marks used?
  • Avoiding common mistakes.

Hints on Writing to Persuade

  • Tips on persuasive language.
  • How not to persuade.
  • Simple ways to make documents persuasive.

Review & Personal Actions

Written communication skills training - google
Clear written communication is essential in many roles

Why choose ITD?

1. We adapt and tailor the training to suit your organisation, this gives it maximum relevance and impact.

2. With our unique blend of training and coaching the session will help your people develop their skills as they learn, so that the impact is immediate.

3. Our training gives participants exactly what they need in a well created open learning environment, which means they feel comfortable to discuss their challenges.

4. The examples and case studies we use are based on your needs. These are often taken from documents you provide us, because this makes the training more relevant.

5. Our training can also encompass your written house style, so that key messages are reinforced.

6. We always get great feedback from this training, check out our training reviews.

Written communication skills training case studies

barts charity logo
Written Communication Training
Marbocote logo
Virtual Written Communication Skills Coaching
JCW Group
One to One Communication Skills
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Written Communication Training - USA
University of Derby
Virtual Written Communication Training
IAM Roadsmart
Written Communication Training
Communicating in Writing Training
EE Nudge
Campaign Writing with A Nudge

Other organisations have found our Nudge Training helps with written communication

Nudge for Customer Communication
Case Study nudge training british gas
Nudge for Corporate Communication

Complete the form to request a proposal on this training.

Call us on +44 (0)800 804 8086 to request a proposal with costings on our written communication skills training

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