Written communication skills training
Our written communication skills training helps your people improve their skills. If they are new to a role or organisation this training will help build a foundation to build on. If they are more experienced professionals, this training will give a great review and refresher of some things they may have forgotten and possibly a few new ideas.
5 Star Reviews
“Martin ran 4 tailored Written Communication Skills Training workshops for us for staff at all levels including the CEO about impactful writing skills and why it is so important to get it right. The sessions were informative, highly engaging and practical, even with a hint of fun! The workshops really got people thinking, everyone took something away – very enjoyable, thank you Martin!”
Nicola Smith – Head of HR, IAM RoadSmart
Half Day Written Communication Skills Training - Virtual or In-Person Workshop
Our half day virtual or in-person written communication skills workshop gets great feedback because of the level of engagement. You are working on your skills throughout the session. Ideas are introduced, explained, applied and then put into the context of your situations.
- Begin with your objective.
- Planning the structure.
- Assessing your audience.
- Guidelines for the document.
- Sentence structure.
- Paragraph structure.
- Grammar that matters.
- Common errors.
- Practical application.
3.5 hours
Virtual Workshop
Up to 12 participants
Contact us for a price
Full Day Written Communication Skills Training - Virtual or In-Person Workshop
The full day virtual or in-person version of this training builds on what the half day covers. We go into more detail and discuss your situations in more depth. And there’s time for you to do more practice of the ideas introduced, within the context of your work environment.
- All half day content plus:
- Examples of your documents.
- The role of personality.
- What your audience wants to see.
- The writing principles of Nudge.
- Personal examples, before and redrafted.
- Influencing through writing.
- Tailoring your draft.
- Personal actions.
7 hours in 2 sessions
Virtual Workshop
Up to 12 participants
Contact us for a price.
Written communication skills training
Our written communication skills training helps people to improve their writing in terms of emails, proposals, documents and presentations. It works firstly on reminding participants of first principles , such as starting with an objective for your writing. We then add ideas for clear and professional writing.
We do this using examples from your organisation, and also from the participants, so that the session is relevant and interesting.
Written communication skills training is more relevant than ever; in the age of social media, text abbreviations and bullet point language, the ability to write ‘clearly’ can be seen as a competitive advantage and a good skill to have. That’s because clear communication of your message is crucial for the reader to understand your point.
Writing in a concise and impactful manner can communicate your brand values and the quality of your offering. Making elementary mistakes can create the wrong impression with colleagues and clients. In many markets such as with law firms, or industry bodies, writing skills are part of the mix to give clients confidence.
Training Reviews
Insightful
Martin recently conducted a training session on impactful presentations and shared some excellent tips. I appreciate his active engagement with the participants and the collaborated environment he fostered. He demonstated a strong uderstanding of the subject matter. I particularly enjoyed the emphasis on interactive activities.
Management coaching - High professional quality
With his experience and knowledge Martin tailored the training to be effective but also easy in incorporate new ideas and approaches.
Thank you!
Engagement
I have really enjoyed the training given by Martin because it was interactive, dynamic, concise and he pointed out a number of essential issues on how to succeed in presenting virtually.
Excellent insights on Presenting with impact virtually
I had the pleasure to attend this training which was led by Martin Chapman.
Martin is a nice, very approachable and clear communicating trainer which gives good insights on the content of the training, welcoming everybody nicely and making sure people get evenly attention during the training.
Training has sufficient diversity when it comes to exercises and things to do in various ways which makes it interactive and nice as well.
It was a shame that not many people were sharing there camera’s more, even though it was encouraged by Martin.
There were many topics on the agenda and for me personally, the second half of the training rushed a bit too fast over many topics. I easily could have attended this meeting 30 minutes longer if that would mean less of a rush.
Overall, very satisfied and enough tools and techniques to improve skills on presenting with impact virtually.
Thanks Martin!
Excellent!! A++
I sincerely enjoyed the training I took with Martin on presenting virtually. Highly recommend!
Click here to see all our training reviews.
Style of the training
Our written communication skills training is run as a workshop. This means it is highly engaging, informative and practical, because we base the content on your challenges and the context of your organisation.
Ideas are introduced using examples from your actual written documents. These can include emails, leaflets, proposals, agreements, contracts, or whatever documents you wish to cover.
To take this workshop approach one step further, the content can be based on specific examples from your organisation and the participants themselves. For example, they can bring in emails they have sent or received to illustrate written communication. We can email the participants directly informing them that they can send examples of work they would like reviewing prior to the workshop. In this way the training has much more impact.
Typical training needs from previous participants
- “How do I write clear and concise emails.”
- “When should I use bullet points?”
- “When are apostrophes appropriate?”
- “I need some simple tips on writing clearly, that is writing ideas in a clear way.”
- “Punctuation tips please.”
- “I don’t know the basic rules of grammar and punctuation.”
Training tailored to your requirements
- Whilst we have a structured agenda to start with, at the same time it’s important that we adapt this with examples and scenarios from your organisation. This means we talk to key people involved and get examples of good and bad performance from the context of the participants.
- We draft scenarios and further examples which illustrate the key points you want us to make, so that the training is targeted to your needs.
- During the session we also tailor the content by responding to the participants needs. For example, if we are asked a question about how to influence in an email to a specific audience, we will make suggestions on how to do this.
- We make this a very practical session. Participants work on typical documents from their department, whilst discussing key principles and gaining a lot of knowledge.
Pre-workshop activity
- We request examples of good and poor written communication from your organisation, so that the content is based on the context of the participants.
- A draft workshop outline tailored to your needs, is created so that you can review and amend.
- Participants complete a short questionnaire in preparation for the workshop, in order for us to gain their perspective and needs form the training. See this here.
- Participants complete the ITD Work Styles Model online, which helps them to reflect on the drivers of their writing style.
Written communication skills training agenda
The following is a typical agenda for our written communication skills training workshop. We can adapt and tailor the agenda to suit your needs and those of the participants.
Introduction
- Effective written communication defined.
- What are the key qualities?
- The risks of getting it wrong.
Reader Assessment
- Who is going to read your document?
- Adjusting the structure, content and language based on an assessment of the reader.
- Building rapport with the reader.
Clear Aims
- Why am I writing this document?
- The purpose statement.
Planning
- The best way to achieve your objective.
- Structure and content.
Building Blocks: Paragraphs, Sentences, Words and Phrases
- An explanation of the basics.
- Making it clear & concise.
- Writing shorter sentences.
- Choice of words.
- Getting the tone right.
- Common pitfalls and how to avoid them.
The Impact of Work Style
- ITD Work Styles Model.
- Adapting to your reader’s work style.
Punctuation Guide
- How are punctuation marks used?
- Avoiding common mistakes.
Hints on Writing to Persuade
- Tips on persuasive language.
- How not to persuade.
- Simple ways to make documents persuasive.
Review & Personal Actions
Why choose ITD?
1. We adapt and tailor the training to suit your organisation, this gives it maximum relevance and impact.
2. With our unique blend of training and coaching the session will help your people develop their skills as they learn, so that the impact is immediate.
3. Our training gives participants exactly what they need in a well created open learning environment, which means they feel comfortable to discuss their challenges.
4. The examples and case studies we use are based on your needs. These are often taken from documents you provide us, because this makes the training more relevant.
5. Our training can also encompass your written house style, so that key messages are reinforced.
6. We always get great feedback from this training, check out our training reviews.
Written communication skills training case studies
Other organisations have found our Nudge Training helps with written communication
Complete the form to request a proposal on this training.
Call us on +44 (0)800 804 8086 to request a proposal with costings on our written communication skills training
