Written communication skills training - tablet
In a touch screen world good writing skills are still required

Written communication skills training review

“Martin ran 4 tailored workshops for us for staff at all levels including the CEO about impactful writing skills and why it is so important to get it right. The sessions were informative, highly engaging and practical, even with a hint of fun! The workshops really got people thinking, everyone took something away – very enjoyable, thank you Martin!”

Nicola Smith – Head of HR, IAM RoadSmart

Written communication skills training

Written communication skills training helps people to improve their writing in terms of emails, proposals, documents and presentations. It works on reminding participants of those principles we often forget from school days, and adds to them with essential principles for clear and professional writing.

Written communication skills training is more relevant than ever; in the age of tweets, text abbreviations and bullet point language, the ability to write ‘properly’ can be seen as a competitive advantage and a good skill to have.

Knowing how to write in the perceived correct manner gives the ability to choose how to write. Making elementary mistakes can sometimes create the wrong impression with prospects and clients. In many markets such as with law firms, or industry bodies, writing skills are part of the mix to give clients confidence.

Style of the training

Our written communication skills training workshop is highly informative and is run in an engaging and fun style. Rules and guidelines are introduced using examples from actual emails and the content can be based on specific examples from your firm or business.

Typical training needs from previous participants

  • “When should I use bullets?”
  • “When are apostrophes appropriate?”
  • “I need some simple tips on writing clearly, that is writing ideas in a clear way.”
  • “Punctuation tips please.”
  • “I don’t know the basic rules of grammar and punctuation.”

Training tailored to your requirements

  • Whilst we have a structured workshop, we adapt this with examples and scenarios from your organization. So we talk to the managers involved and get examples of good and bad performance from the context of the participants.
  • We draft these examples and gain your approval.
  • We make this a very practical session with participants working on typical documents from their practice area whilst discussing key principles and gaining a lot of knowledge.

Pre-workshop activity

  • Examples of good and poor written communication from your organisation.
  • Draft workshop outline tailored to your needs.
  • Agreement of agenda.
  • Participants complete a short questionnaire in preparation for the workshop.

Written communication skills training agenda


  • Effective written communication defined.
  • What are the key qualities?
  • The risks of getting it wrong.

Reader Assessment

  • Who is going to read this document?
  • Adjusting the structure, content and language based on an assessment of the reader.
  • Building rapport with the reader.

Clear Aims

  • Why am I writing this document?
  • The purpose statement.


  • The best way to achieve the objective.
  • Structure and content.

Building Blocks: Paragraphs, Sentences, Words and Phrases

  • An explanation of the basics.
  • Making it clear & concise.
  • Writing shorter sentences.
  • Choice of words.
  • Getting the tone right.
  • Common pitfalls and how to avoid them.

Punctuation Guide

  • How are punctuation marks used?
  • Avoiding the common mistakes.

Hints on Writing to Persuade

  • How do I get people to do what I want?
  • Simple ways to make documents persuasive.

Review & Personal Actions

Written communication skills training - google
Clear written communication is essential in many roles

Why choose ITD?

1. We adapt and tailor the training to suit your organization to give it maximum relevance and impact.

2. With our unique blend of training and coaching the session will help your people develop their skills as they learn.

3. Our training gives participants exactly what they need in a well created open learning environment.

4. Our training style is a blend of instruction and coaching to help the participants see a better way, never being told, just given an option, unless you want us to tell that is!

5. This training can also encompass your house style so that key messages are reinforced

6. We always get great feedback from this training, so join other clients in improving their written communication skills with ITD.

Written communication skills training case study

Regional law firm in UK.

Trainees, junior lawyers and others benefit from this workshop which we have been running for a number of years. These are trainees or lawyers whoa have or who are developing their knowledge of the law but who need a consistent and accurate way of expressing this in documents.

Simply to be able to write coherent and accurate documents whether they be letters or clauses.

We developed a half day workshop with an agenda similar to that above. Time is focussed on the key areas and based on the participants needs. The trainees complete a short pre course task which means they are in a better position to learn straight away in the session.

The workshop allows for discussion and typically we get asked the following questions;

  • Is there a good way to start constructing a letter or formal email?
  • How do we make sure we say what we need to without going into too much detail?
  • “It was a practical session where we could practice our skills.”
  • “All the case studies used were from our firm so they were very practical.”
  • “We all found it incredibly useful.”

“The feedback from this session is always outstanding.”

“The training courses is run regularly in the year and has a permanent place in the training calendar.”


Start a conversation today

Call us on +44 (0)800 804 8086 to discuss yor needs for written communication skills training

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