Written communication skills training - tablet
In a touch screen world good writing skills are still required

Written communication skills training review

“Martin ran 4 tailored  Written Communication Skills Training workshops for us for staff at all levels including the CEO about impactful writing skills and why it is so important to get it right. The sessions were informative, highly engaging and practical, even with a hint of fun! The workshops really got people thinking, everyone took something away – very enjoyable, thank you Martin!”

Nicola Smith – Head of HR, IAM RoadSmart

Written communication skills training

Written communication skills training helps people to improve their writing in terms of emails, proposals, documents and presentations. It works on reminding participants of those principles we often forget from school days, and adds to them with essential principles for clear and professional writing.

Written communication skills training is more relevant than ever; in the age of tweets, text abbreviations and bullet point language, the ability to write ‘properly’ can be seen as a competitive advantage and a good skill to have.

Knowing how to write in the perceived correct manner gives the ability to choose how to write. Making elementary mistakes can sometimes create the wrong impression with prospects and clients. In many markets such as with law firms, or industry bodies, writing skills are part of the mix to give clients confidence.

Training Reviews

Excellent virtual presentation training

5.0 rating
October 23, 2020

Martin exceeded our expectations tailoring a virtual presentation skills workshop to our needs and giving us many tips on how to improve our presenting skills and slides. Great value guaranteed.


Plenty of time and space to ask questions

4.0 rating
October 22, 2020

Martin covers the material very clearly, with lots of interaction. He also allows plenty of time and space to ask questions which may be personal to you and your experiences and his answers are thoughtful and helpful. It results in a tailored and useful session that can easily be applied in the working environment.

Eleanor Hervey-Bathurst

Excellent virtual event training

5.0 rating
October 21, 2020

Martin Chapman delivered an engaging and thought provoking training to help us improve our virtual event presentations. Tailoring his training to our needs, he exceeded our expectations and we feel more confident and brimming with ideas on how to move forward.

Rosalind Hunter

Click here to see all our training reviews.

Style of the training

Our written communication skills training workshop is highly informative and is run in an engaging and fun style. Rules and guidelines are introduced using examples from actual emails and the content can be based on specific examples from your firm or business.

Typical training needs from previous participants

  • “When should I use bullets?”
  • “When are apostrophes appropriate?”
  • “I need some simple tips on writing clearly, that is writing ideas in a clear way.”
  • “Punctuation tips please.”
  • “I don’t know the basic rules of grammar and punctuation.”

Training tailored to your requirements

  • Whilst we have a structured workshop, we adapt this with examples and scenarios from your organization. So we talk to the managers involved and get examples of good and bad performance from the context of the participants.
  • We draft these examples and gain your approval.
  • We make this a very practical session with participants working on typical documents from their practice area whilst discussing key principles and gaining a lot of knowledge.

Pre-workshop activity

  • Examples of good and poor written communication from your organisation.
  • Draft workshop outline tailored to your needs.
  • Agreement of agenda.
  • Participants complete a short questionnaire in preparation for the workshop.

Written communication skills training agenda


  • Effective written communication defined.
  • What are the key qualities?
  • The risks of getting it wrong.

Reader Assessment

  • Who is going to read this document?
  • Adjusting the structure, content and language based on an assessment of the reader.
  • Building rapport with the reader.

Clear Aims

  • Why am I writing this document?
  • The purpose statement.


  • The best way to achieve the objective.
  • Structure and content.

Building Blocks: Paragraphs, Sentences, Words and Phrases

  • An explanation of the basics.
  • Making it clear & concise.
  • Writing shorter sentences.
  • Choice of words.
  • Getting the tone right.
  • Common pitfalls and how to avoid them.

Punctuation Guide

  • How are punctuation marks used?
  • Avoiding the common mistakes.

Hints on Writing to Persuade

  • How do I get people to do what I want?
  • Simple ways to make documents persuasive.

Review & Personal Actions

Written communication skills training - google
Clear written communication is essential in many roles

Why choose ITD?

1. We adapt and tailor the training to suit your organisation to give it maximum relevance and impact.

2. With our unique blend of training and coaching the session will help your people develop their skills as they learn.

3. Our training gives participants exactly what they need in a well created open learning environment.

4. The examples and case studies we use are based don your needs. These are often taken from examples from within the client organisation.

5. This training can also encompass your house style so that key messages are reinforced.

6. We always get great feedback from this training, so join other clients in improving their written communication skills with ITD.

Written communication skills training case study


Regional law firm in UK.


The client wanted to focus on trainee and junior lawyers. They were identified as those who are developing their knowledge of the law, but who need a consistent and accurate way of expressing this in documents.


Simply to be able to write coherent and accurate documents, including letters, clauses, documents and emails.


We developed a half day workshop with an agenda similar to that above. Time was focussed on the key areas and based on the participants needs. The trainees completed a short pre course task, which meant they were in better prepared for the learning activities in the session.

Participant Comments

  • “It was a practical session where we could practice our skills.”
  • “All the case studies used were from our firm so they were very practical.”
  • “We all found it incredibly useful.”

Client Comments

“The feedback from this session is always outstanding.”

Start a conversation today

Call us on +44 (0)800 804 8086 to discuss yor needs for written communication skills training

How to improve communication skills