Coaching skills training – ITD

Coaching skills training helps managers and team leaders to master this important managerial skill, in order to develop the confidence and capability of their teams.

Coaching is about helping another person achieve improved performance through their own efforts.

As a manager coaching can be a very useful technique to help people achieve things they were’t sure they could; it helps to develop other people’s confidence; it helps when as a manager you get asked by your team members how to do things repeatedly, being asked the same question over and over.

Coaching skills training in 2015

Coaching skills training has to be set in the context of the participants’ role. Different roles can use coaching as a management technique in different ways.

Coaching can be used as a way to stop team members always coming to the manager with questions on how to do things, rather than thinking for themselves or working things out.

Coaching can also be used as a developmental tool to help someone develop skills they did not think they had, or could attain.

Coaching is also a good learning tool as people tend to learn faster by working things out for themselves, even though the process feels slower for the manager.

Coaching skills training with ITD

The ITD approach to coaching is to introduce various models and the latest thinking and apply these to your business and to the needs of the participants.

We also set coaching within the context of other management styles.

Coaching is the ability to achieve better performance from the team through encouragement, questioning, helping the team to improve rather than telling them how to.

Some compare coaching to being a gardener encouraging growth rather than trying to force it. A good coach has the vision to be able to see what needs to be done, to help the team to see that vision and allow them to decide which path to follow.

Typical participant challenges with coaching skills training.

  • “I’ve heard and read that coaching can be a really useful management technique, so I would like to learn how to do it.”
  • “I know coaching is based on questioning but I’m not good at questions so I would like to learn more about this.”
  • “I want to develop my skills at drawing out other people’s ideas and thinking.”


How do we tailor our coaching skills training to your needs?

  1. We discuss your business, your market and the needs for coaching of the participants.
  2. We agree the business outputs and learning outcomes you would like to see as a result of the investment.
  3. We design the coaching skills training to fulfil these needs including drafting scenarios based on your business.




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 Call +44 (0)800 804 8086 to discuss your needs for coaching skills training



Coaching skills training – overview


The following gives an overview to our coaching skills training, but please call us to discuss your needs and requirements.

Pre workshop activity

  • Meeting to discuss the participant’s needs and those of the organisation
  • Draft workshop outline tailored to your needs
  • Agreement of agenda
  • Participants complete a short questionnaire and read the ITD Work Style Model in preparation for the workshop.


  • Half a day to a full day, or two half days.


Typical Agenda

  • Introduction & objectives
  • What is coaching?
  • When is coaching appropriate as a management tool
  • Personal challenges
  • What coaching is not – common misconceptions
  • Coaching skills
  • Typical scenarios
  • Practice scenarios
  • Coaching to encourage confidence
  • Coaching to develop ability
  • Coaching the team
  • Personal actions

Post workshop activity

  • Participants leave with individual actions
  • Email follow up of personal action plans
  • Suggested conversation with their line manager on their actions
  • Optional WebEx conference call follow up on these actions
  • Optional 121 coaching
  • ITD blog with further tips and suggestions




Coaching skills training with ITD helps managers improve delegation skills
Coaching skills training with ITD helps managers improve their delegation to the team


Participants learn the following:

  • What coaching is and what it is useful for.
  • When coaching is appropriate.
  • The role of the coach.
  • Develop their coaching skills.
  • Explore how to apply coaching to their roles.


Client feedback

  • “Another success from ITD.”

Participant comments

  • “Very useful and I’m going to out these ideas into practice straight away.”
  • “I really liked the questioning exercise.”


Tip sheet from ITD

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 Call +44 (0)800 804 8086 to discuss your needs for coaching skills training



Coaching skills training – case study


The sales management team of this medium sized pharmaceutical business.


Each sales manager has a team of between 8 and 11 sales people. The skills, abilities and experience of their sales people varies widely. The sales people are required to work towards targets, but also contribute to projects.


The need was to give the sales managers ideas on how to get more from their teams and manage them more effectively. The sales managers are very experienced and very capable and can be seen by the sales people as an easy place to go for answers rather than to think for themselves.


We put together a mix of facilitated sessions with a blend of discussion, fun activities and working on real issues.

Typical agenda

  • Personal objectives & challenges
  • Why Coach? A Senior perspective
  • Coaching defined within a context of management
  • Preferred style of Management – Framework for Development
  • Qualities of a good coach
  • Questioning framework
  • Coaching Skills & Processes
  • Coaching tools
  • Giving feedback – a balancing act
  • Practice scenarios
  • Workshop summary & personal actions




Coaching skills training with ITD helps managers improve their delegation to the team
Coaching skills training with ITD helps managers improve their delegation to the team


  • Increased awareness of when to coach.
  • Improved coaching skills.
  • Better knowledge of coaching.


The participants really appreciated the training and left with specific actions for their teams.

What the participants said

  • “Excellent.”
  • “Great session again. The atmosphere in the coaching skills training was really positive and productive.”
  • “Fun session with serious bits, making a good balance.”


 To discuss the impact of our coaching skills training just call +44 (0)804 8086



Why choose ITD for your coaching skills training?


1. Our coaching skills training is dynamic and highly interactive, really engaging the participants in an open learning environment.

2. We have been working with managers for many years and you can benefit from that experience.

3. Coaching skills training from ITD is built around your needs at no extra cost.

4. Our flexible approach to fees means we can adapt to suit your budget.

5. Our unique approach to action planning gives your people the best chance for implementing their post training actions.

6. The scenarios we use are designed around your business to make them relevant to the participants.







Coaching skills training