Assertiveness Training for Business Professionals
This assertiveness training for business professionals workshop looks at typical situations in law firms where some business services people do not show enough assertion. Typical examples of this can be when presenting ideas to senior lawyers, or clarifying the need for urgency from lawyers or colleagues. this workshop looks at the specific situations participants bring into the session and provides practical ideas and help on how to do things differently.
The workshop reviews what assertive behaviour looks like and how to develop the confidence to be more assertive. We also look at case studies where ITD have helped business services professionals to develop increased assertion with fantastic results.
Participants
We find this assertiveness training for business professionals can benefit just about any role from any department in a law firm.
Duration
The length of the session can vary according to how much depth you require. The workshop can be anything from a 90-minute workshop to a full day.
Agenda
Lawyers tend to be very bright, very articulate, quick thinking and often quite forceful. Business professionals tend to be helpful, accommodating and pleasant. Put the two together and it can work very well. But sometimes it can lead to the business professional people being overwhelmed by the lawyer and other more forceful colleagues.
Assertiveness is partly about standing up for ones self, as well as being helpful to the needs of the other person. It is important to recognise that being more assertive, can lead to a better, more realistic solution for the other party. The following agenda gives a menu which can be tailored to suit your needs.
- Introduction & personal objectives.
- Challenges with being assertive in a law firm – understanding the perspective of a partner, manager and those you’re working with.
- Typical scenarios.
- Clarifying assertive from aggressive.
- How non assertive behaviour can lead to inefficiency.
- Developing confidence.
- Developing assertion in small steps.
- Assertive words.
- Neutral positioning.
- Nudge in assertiveness.
- Revisiting typical scenarios.
- Summary & personal actions.
- Behavioural change action plan.
Outcomes
Participants gain strategies for how to develop their assertiveness. These actions are put into context with our behavioural planning tool which gives participants the best chance of success.
Pre-workshop
Ideally participants complete our Work Style Model questionnaire at https://itd.com/work-styles-model-questionnaire.
Also, they give the subject some thought and let us know their needs from the training by completing our short pre-workshop questionnaire at https://itd.com/qsm_quiz/training-pre-workshop-questions.
Post workshop
Participants receive a pdf copy of the slides used in the session and get email access to the trainer for follow up.
In-person or virtual
This workshop works well with both in-person and virtual formats.
Number of Participants
Ideally the session works with up to twelve participants, as this is big enough to be cost efficient but small enough to allow for discussion and answer questions.
Tailoring the training to your needs
We tailor this workshop to the culture of your firm and the needs of the participants. This is done through conversation with the training sponsor, questionnaire submission from the participants prior to the session and discussion with the participants actually in the workshop.
Next steps
If you would like to explore our assertiveness training for business professionals just complete the form below and we’ll get straight back to you with a proposal including costings.
Case Studies
Reviews
A truly inclusive, insightful, and empowering training
I recently attended the Working Effectively at Clifford Chance training session and found it to be an incredibly valuable and uplifting experience. One of the standout aspects was the smaller group size, which created a more inclusive environment. Everyone had the opportunity to feel seen, heard, and genuinely included in the discussions.
The session encouraged open dialogue, and participants were free to express their views and share personal experiences without hesitation. This openness was largely thanks to Martin, who facilitated the session with warmth, empathy, and professionalism. Martin fostered a safe and supportive space where people felt comfortable being honest and reflective, which made the session not only informative but also deeply engaging.
Overall, the training was a brilliant example of how thoughtful facilitation and a well-structured format can empower individuals to connect, learn, and grow together. Highly recommended!
Five-star training!
I attended Martin’s session on working effectively in the workplace and you can tell he genuinely cares about the people he is training- he was very interactive throughout, delivered super helpful takeaways (especially relevant in professional settings) and also extended candid advice on how to keep up with an incredibly fast-paced and often times challenging career environment. I highly, highly recommend Martin’s sessions if you have the opportunity to attend them, I am confident you will leave the room with more wisdom.
Bespoke Soft Skills Training for Shipboard Leadership
The Bespoke Soft Skills Training for Shipboard Leadership was very well received. Participants found the sessions engaging, practical, and highly beneficial, with appreciation expressed for the instructor’s time, travel, and expertise.
The interactive discussions and exercises were effective in applying leadership and communication concepts to real shipboard situations. Several attendees noted they could use the material to address challenges with difficult crew members.
Overall, this training was viewed as excellent, relevant, and valuable in enhancing leadership effectiveness and promoting stronger communication across the fleet.
Presenting with Impact Virtually
I recently attended the “Presenting with Impact Virtually” training workshop led by Martin Chapman, and it was a thoroughly engaging and practical experience. Martin’s delivery was professional yet friendly, making the virtual format feel interactive and enjoyable. The session was well-structured, with clear slides and practical examples. I highly recommend his training services for anyone looking to improve their presentation skills in a virtual setting.
Comprehensive and Engaging Training
I recently attended Martin’s ‘Working Effectively’ and ‘Professional Business Communication’ online training sessions and both were excellent. Martin is very engaging and ensures that participants all contribute to discussion. The sessions were very useful, drawing on real anecdotes and scenarios relevant to our level of work. I found both training sessions impactful and will carry the lessons learned into my work. Thanks Martin!
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