assertiveness training for business professionals

Assertiveness Training for Business Professionals

This assertiveness training for business professionals workshop looks at typical situations in law firms where some business services people do not show enough assertion. By way of example; presenting ideas to senior lawyers or clarifying the need for urgency from lawyers or colleagues. It also looks at the specific situations the participants bring into the workshop and gives practical ideas and help on how to do things differently.

The workshop reviews what assertive behaviour looks like and how to develop the confidence to be more assertive. We also look at case studies where ITD have helped business services professionals to develop increased assertion with fantastic results.


We find this assertiveness training for business professionals can benefit just about any role from any department in a law firm.


The length of the session can vary according to how much depth you require. The workshop can be anything from a 90-minute workshop to full day.


Lawyers tend to be very bright, very articulate, quick thinking and often quite forceful. Business professionals tend to be helpful, accommodating and pleasant. Put the two together and it can work very well. But sometimes it can lead to the business professional people being overwhelmed by the lawyer and other more forceful colleagues.

Assertiveness is partly about standing up for ones self, as well as recognising the needs of the other person. It is important to recognise that being more assertive, can lead to a better, more realistic solution for the other party.

  • Introduction & personal objectives.
  • Challenges with being assertive in a law firm – understanding the perspective of a partner, manager and those you’re working with.
  • Clarifying assertive from aggressive.
  • How non assertive behaviour can lead to inefficiency.
  • Developing confidence.
  • Developing assertion in small steps.
  • Creating efficiency.
  • Achieving your goals.
  • Summary & personal actions.
  • Behavioural change action plan.


Participants gain strategies for how to develop their assertiveness. These actions are put into context with our behavioural planning tool which gives participants the best chance of success.


Ideally participants complete our Work Style Model questionnaire at

Also, they give the subject some thought and let us know their needs from the training by completing our short pre-workshop questionnaire at

Post workshop

Participants receive a pdf copy of the slides used in the session and get email access to the trainer for follow up.

In-person or virtual

This workshop works well with both in-person and virtual formats.

Number of Participants

Ideally the session works with up to twelve participants, as this is big enough to be cost efficient but small enough to allow for discussion and answer questions.

Tailoring the training to your needs

We tailor this workshop to the culture of your firm and the needs of the participants. This is done through conversation with the training sponsor, questionnaire submission from the participants prior to the session and discussion with the participants actually in the workshop.

Next steps

If you would like to explore our assertiveness training for business professionals just complete the form below and we’ll get straight back to you with a proposal including costings.

Case Studies

Clifford Chance logo for website
Assertiveness Training
Mayer Brown logo
Assertiveness Training


How to manage workloads, delegate and work with supervisors.

Rated 5.0 out of 5
May 7, 2024

Very insightful and engaging – would recommend!


Excellent Training Sessions

Rated 5.0 out of 5
May 2, 2024

The training sessions hosted by Martin were nothing short of exceptional. The sessions promised to be engaging, interactive and informative – and they delivered on all fronts.


Helpful and enjoyable

Rated 5.0 out of 5
May 2, 2024

Very helpful and enjoyable session with practical scenarios


Martin knows how to keep the audience focused on his topic

Rated 5.0 out of 5
April 25, 2024

Martins not only knows his topics but also is a master of presentation; keeping us focused on the issue. Break-away rooms is an excellent technique Martins uses in very appropriate moments to stimulate exchange and productive discussions. Very clearly structured presentations. Five stars, for sure!

Yuriy Rudyuk

Excellent training on how to treat people with respect

Rated 5.0 out of 5
April 9, 2024

Martin Chapman is a highly accomplished trainer, one who is sensitive to his audience. The interactive trainings, like this one, are a pleasure to attend.

Reshad Forbes

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