Assertiveness Training for Business Professionals
This assertiveness training for business professionals workshop looks at typical situations in law firms where some business services people do not show enough assertion. Typical examples of this can be when presenting ideas to senior lawyers, or clarifying the need for urgency from lawyers or colleagues. this workshop looks at the specific situations participants bring into the session and provides practical ideas and help on how to do things differently.
The workshop reviews what assertive behaviour looks like and how to develop the confidence to be more assertive. We also look at case studies where ITD have helped business services professionals to develop increased assertion with fantastic results.
Participants
We find this assertiveness training for business professionals can benefit just about any role from any department in a law firm.
Duration
The length of the session can vary according to how much depth you require. The workshop can be anything from a 90-minute workshop to a full day.
Agenda
Lawyers tend to be very bright, very articulate, quick thinking and often quite forceful. Business professionals tend to be helpful, accommodating and pleasant. Put the two together and it can work very well. But sometimes it can lead to the business professional people being overwhelmed by the lawyer and other more forceful colleagues.
Assertiveness is partly about standing up for ones self, as well as being helpful to the needs of the other person. It is important to recognise that being more assertive, can lead to a better, more realistic solution for the other party. The following agenda gives a menu which can be tailored to suit your needs.
- Introduction & personal objectives.
- Challenges with being assertive in a law firm – understanding the perspective of a partner, manager and those you’re working with.
- Typical scenarios.
- Clarifying assertive from aggressive.
- How non assertive behaviour can lead to inefficiency.
- Developing confidence.
- Developing assertion in small steps.
- Assertive words.
- Neutral positioning.
- Nudge in assertiveness.
- Revisiting typical scenarios.
- Summary & personal actions.
- Behavioural change action plan.
Outcomes
Participants gain strategies for how to develop their assertiveness. These actions are put into context with our behavioural planning tool which gives participants the best chance of success.
Pre-workshop
Ideally participants complete our Work Style Model questionnaire at https://itd.com/work-styles-model-questionnaire.
Also, they give the subject some thought and let us know their needs from the training by completing our short pre-workshop questionnaire at https://itd.com/qsm_quiz/training-pre-workshop-questions.
Post workshop
Participants receive a pdf copy of the slides used in the session and get email access to the trainer for follow up.
In-person or virtual
This workshop works well with both in-person and virtual formats.
Number of Participants
Ideally the session works with up to twelve participants, as this is big enough to be cost efficient but small enough to allow for discussion and answer questions.
Tailoring the training to your needs
We tailor this workshop to the culture of your firm and the needs of the participants. This is done through conversation with the training sponsor, questionnaire submission from the participants prior to the session and discussion with the participants actually in the workshop.
Next steps
If you would like to explore our assertiveness training for business professionals just complete the form below and we’ll get straight back to you with a proposal including costings.
Case Studies
Reviews
Management Team Training
Martin was incredibly insightful and helpful to myself and the other managers currently establishing our new QA team / Function. His guided discussions proved beneficial in allowing us to identify issues and points that needed addressing that were not on our radar and immediately we have already seen the benefit of applying his teachings in our day to day management of our team. Thank you very much Martin
Well conducted workshop with intended results
Martin filled the role of educator with marvellous presence and sensitivity. The material was well prepared, and he did a wonderful job of evoking participation with the group. I found the workshop to be meaningful and effective in improving team communication and enforcing a collaboratively established definition of what assertiveness means in our company culture.
Professional Business Communication Training
The session provided genuinely helpful tips on how to engage with different personality types and offered a deeper understanding of effective communication in a corporate environment. I walked away with some excellent tools and practical pointers to put into practice. The mix of real-life examples and scenario-based exercises really made us reflect on our own communication styles. It was the most engaging and helpful training session I’ve attended. Very engaging and informative, no reading off slides, and the time flew by.
I highly recommend this course to anyone looking to improve their client communication skills.
A truly inclusive, insightful, and empowering training
I recently attended the Working Effectively at Clifford Chance training session and found it to be an incredibly valuable and uplifting experience. One of the standout aspects was the smaller group size, which created a more inclusive environment. Everyone had the opportunity to feel seen, heard, and genuinely included in the discussions.
The session encouraged open dialogue, and participants were free to express their views and share personal experiences without hesitation. This openness was largely thanks to Martin, who facilitated the session with warmth, empathy, and professionalism. Martin fostered a safe and supportive space where people felt comfortable being honest and reflective, which made the session not only informative but also deeply engaging.
Overall, the training was a brilliant example of how thoughtful facilitation and a well-structured format can empower individuals to connect, learn, and grow together. Highly recommended!
Five-star training!
I attended Martin’s session on working effectively in the workplace and you can tell he genuinely cares about the people he is training- he was very interactive throughout, delivered super helpful takeaways (especially relevant in professional settings) and also extended candid advice on how to keep up with an incredibly fast-paced and often times challenging career environment. I highly, highly recommend Martin’s sessions if you have the opportunity to attend them, I am confident you will leave the room with more wisdom.
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