Assertiveness Training for Business Professionals
This assertiveness training for business professionals workshop looks at typical situations in law firms where some business services people do not show enough assertion. Typical examples of this can be when presenting ideas to senior lawyers, or clarifying the need for urgency from lawyers or colleagues. this workshop looks at the specific situations participants bring into the session and provides practical ideas and help on how to do things differently.
The workshop reviews what assertive behaviour looks like and how to develop the confidence to be more assertive. We also look at case studies where ITD have helped business services professionals to develop increased assertion with fantastic results.
Participants
We find this assertiveness training for business professionals can benefit just about any role from any department in a law firm.
Duration
The length of the session can vary according to how much depth you require. The workshop can be anything from a 90-minute workshop to a full day.
Agenda
Lawyers tend to be very bright, very articulate, quick thinking and often quite forceful. Business professionals tend to be helpful, accommodating and pleasant. Put the two together and it can work very well. But sometimes it can lead to the business professional people being overwhelmed by the lawyer and other more forceful colleagues.
Assertiveness is partly about standing up for ones self, as well as being helpful to the needs of the other person. It is important to recognise that being more assertive, can lead to a better, more realistic solution for the other party. The following agenda gives a menu which can be tailored to suit your needs.
- Introduction & personal objectives.
- Challenges with being assertive in a law firm – understanding the perspective of a partner, manager and those you’re working with.
- Typical scenarios.
- Clarifying assertive from aggressive.
- How non assertive behaviour can lead to inefficiency.
- Developing confidence.
- Developing assertion in small steps.
- Assertive words.
- Neutral positioning.
- Nudge in assertiveness.
- Revisiting typical scenarios.
- Summary & personal actions.
- Behavioural change action plan.
Outcomes
Participants gain strategies for how to develop their assertiveness. These actions are put into context with our behavioural planning tool which gives participants the best chance of success.
Pre-workshop
Ideally participants complete our Work Style Model questionnaire at https://itd.com/work-styles-model-questionnaire.
Also, they give the subject some thought and let us know their needs from the training by completing our short pre-workshop questionnaire at https://itd.com/qsm_quiz/training-pre-workshop-questions.
Post workshop
Participants receive a pdf copy of the slides used in the session and get email access to the trainer for follow up.
In-person or virtual
This workshop works well with both in-person and virtual formats.
Number of Participants
Ideally the session works with up to twelve participants, as this is big enough to be cost efficient but small enough to allow for discussion and answer questions.
Tailoring the training to your needs
We tailor this workshop to the culture of your firm and the needs of the participants. This is done through conversation with the training sponsor, questionnaire submission from the participants prior to the session and discussion with the participants actually in the workshop.
Next steps
If you would like to explore our assertiveness training for business professionals just complete the form below and we’ll get straight back to you with a proposal including costings.
Case Studies
Reviews
Corporate Coaching
I have now had the opportunity to work with Martin Chapman through two separate training and coaching programmes, and both experiences have been incredibly valuable.
The first gave us a group open forum to discuss a range of management themes and real-world challenges. I found the sessions insightful, practical and directly applicable to my role, particularly when establishing and developing our Quality Assurance team.
My more recent one to one coaching with Martin has been focused on corporate management and navigating senior stakeholder relationships. This has been especially valuable in developing my confidence and communication style. Martin’s coaching around assertive and persuasive communication has helped me become more comfortable being direct, holding others constructively to account and driving greater consistency in project delivery.
Martin is an excellent coach. He is approachable, supportive and encouraging, and his calm, structured style creates an environment where you can openly explore challenges and think critically about the best way forward. Importantly, he guides you towards finding the answer yourself rather than simply providing it, which makes the learning far more meaningful, sustainable and memorable.
I would highly recommend Martin for any individuals or teams looking to develop their management capability, strengthen stakeholder relationships, improve team dynamics or support positive cultural change.
We truly appreciate the effort, energy, and flexibility you brought to the programme, and we look forward to working with you again soon.
I wanted to take a moment to thank you for designing and delivering such an excellent programme for the IT Helpdesk team.
It’s clear that a lot of thought and expertise went into both the content and delivery. The sessions were engaging, practical, and highly relevant to the team’s needs, which made a real impact.
We truly appreciate the effort, energy, and flexibility you brought to the programme, and we look forward to working with you again soon.
Many thanks once again.
Farzana Hussain
Learning and Development Manager
Genuinely one of the best training sessions I have attended!
I can honestly say the training sessions delivered by Martin were one of the most valuable professional development experiences I’ve had. Martin has a rare ability to truly understand the needs of his audience and tailor his training accordingly — nothing felt generic or off-the-shelf. He covered some of the most essential skills in leadership, including conflict resolution and how to deliver constructive feedback in a way that motivates rather than demoralises — and he did so in a way that was practical, relatable, and immediately applicable. His delivery is engaging, his knowledge is exceptional, and he breaks down concepts in a way thay makes it easy to grasp and put into action. The concepts he taught are things I’ll carry with me and apply throughout my career. I cannot rate the training content and Martin as a trainer highly enough!
Management Team Training
Martin was incredibly insightful and helpful to myself and the other managers currently establishing our new QA team / Function. His guided discussions proved beneficial in allowing us to identify issues and points that needed addressing that were not on our radar and immediately we have already seen the benefit of applying his teachings in our day to day management of our team. Thank you very much Martin
Well conducted workshop with intended results
Martin filled the role of educator with marvellous presence and sensitivity. The material was well prepared, and he did a wonderful job of evoking participation with the group. I found the workshop to be meaningful and effective in improving team communication and enforcing a collaboratively established definition of what assertiveness means in our company culture.
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