Telesales training
Our telesales training gives you ideas and tips to improve your approach. We help you develop your skills to improve your success rate by giving you simple models and frameworks to apply immediately. Our telesales training is practical and our ideas can be used in any market.
What will our telesales training give you:
- A fresh approach to telesales.
- Our checklist to identify your development areas.
- Models and frameworks to apply immediately.
- Ideas on how to improve your personal approach.
- Personal actions framed with our behavioural change tool.
- Time to practice new ideas using our Live Training approach.
- Coaching to help you develop your skills.
- A clear action plan.
Online/Virtual or In-Person
You can choose to have this training virtually or in-person. The session works in both formats, but there are probably more chances of impromptu coaching when the session is in-person.
This telesales training is ideal for these roles:
Anyone who has a responsibility to sell on the telephone will gain from this training. This includes both people who have a full time sales role, and those who need to sell on the telephone as part of a wider role.
- Telesales agents.
- Telephone sales representatives.
- Internal sales representatives.
- Customer service representatives.
- Sales managers.
- Telesales supervisors.
- International sales managers.
- International sales representatives.
Telesales Coaching forms part of our telesales training
Telesales coaching is a key part of our approach to telephone sales training. With training you can expect to get great ideas based on our experience over the last 20 years. And we tailor this to your business. But our inclusion of coaching takes this to the next level. It means your people will be coached on these techniques. In the training the sales people make live calls with the trainer coaching in one to one sessions.
You can also buy this coaching as a separate item. This is particularly useful when you feel your people have been trained but the changes you want to see have not yet taken place.
Case Studies
Check our latest reviews
Professional Business Communication training
This class is 3 hours but it didn’t feel like it. It helped that the class is interactive and each person gets a chance to speak at one time or another. Martin did a great job keeping us engaged. I like the way he explained the topics and I genuinenly walked away with some great pointers regarding communication styles.
Martin was a great trainer!
He made the session interesting and engaging, and gave some really helpful tips for working effectively! Definitely one of the best trainers I’ve come across in sessions like this – would recommend.
"Working Effectively" module with Martin Chapman
Martin is a really friendly instructor whose enthusiasm came through even in a virtual training session. He aimed to create rapport among the attendees which I really appreciated. It was great meeting him!
Great workshop on Professional Business Communication
Really enjoyed how interactive this workshop was. I am now putting people into communication style boxes!!
Professional Business Communication - Very instructive and interactive
It was the perfect balance between theoretical and situational approaches.
Great Workshop
The workshop was very interactive, making it engaging. I would definitely recommend it.
ITD models & frameworks used in our telesales training
We’ve developed a range of models and frameworks to make our telesales training unique. These models have a common theme in that they are easy to understand and simple to apply:
Personality Model
Gives you a simple tool to show you how you can engage with every customer you talk with.
Questioning Model
Our questioning model gives you a simple framework to adapt to any telesales situation.
Closing Model
The closing model gives you simple ideas on how to close during the sales process
Voice Control Model
This simple tool shows you how you can control your voice for maximum impact.
What challenges can our telesales training help with?
Our practical approach to telesales training gives you ideas which will help with your every day work. The kind of challenges we can help with include:
- "I'm new to telesales so I need any ideas I can get."
- "I've been doing this for a year but haven't had much training."
- "My team need ideas to help them look at what they do in a new way."
- "I find some people quite difficult to talk to."
- "Our telesales team sometimes push too hard and I want them to engage more with our clients."
Tell us about your challenge and we’ll produce a fully costed proposal outlining how our training can address it.
Telesales Sales Training Overview
Pre course
- Participants are sent a short pre-course task to engage them with the basic ideas of the session and to get them thinking about how they sell..
Training agenda
- Introductions and setting expectations for the course.
- Review a telephone call; what's good & what's bad?
- Target telesales checklist.
- Personal review and objectives for development.
- Your call process.
- Key elements at the start of any call.
- Personality model.
- Questioning model.
- Listening model.
- Closing model.
- Voice control model.
- Role play practice.
- Live Training with Live calls plus coaching and feedback.
- Personal learning
- Personal action plans with behavioural change tool.
Post course actions
- Participants put their actions into practice.
- Follow up ideas and tips are sent to participants.
- Optional follow up calls.
- Optional one to one, or small group coaching.
What will your team gain?
- New ideas on how to refresh their approach.
- Models which are easy to understand and simple to apply.
- Ideas which they can apply in their daily work life.
- Training applied to their situations.
- Coaching from our experienced training consultants.
- A great training experience.
Make an enquiry & we'll send a proposal
