Telesales training
Our telesales training gives you ideas and tips to improve your approach. We help you develop your skills to improve your success rate by giving you simple models and frameworks to apply immediately. Our telesales training is practical and our ideas can be used in any market.
What will our telesales training give you:
- A fresh approach to telesales.
- Our checklist to identify your development areas.
- Models and frameworks to apply immediately.
- Ideas on how to improve your personal approach.
- Personal actions framed with our behavioural change tool.
- Time to practice new ideas using our Live Training approach.
- Coaching to help you develop your skills.
- A clear action plan.
Online/Virtual or In-Person
You can choose to have this training virtually or in-person. The session works in both formats, but there are probably more chances of impromptu coaching when the session is in-person.
This telesales training is ideal for these roles:
Anyone who has a responsibility to sell on the telephone will gain from this training. This includes both people who have a full time sales role, and those who need to sell on the telephone as part of a wider role.
- Telesales agents.
- Telephone sales representatives.
- Internal sales representatives.
- Customer service representatives.
- Sales managers.
- Telesales supervisors.
- International sales managers.
- International sales representatives.
Telesales Coaching forms part of our telesales training
Telesales coaching is a key part of our approach to telephone sales training. With training you can expect to get great ideas based on our experience over the last 20 years. And we tailor this to your business. But our inclusion of coaching takes this to the next level. It means your people will be coached on these techniques. In the training the sales people make live calls with the trainer coaching in one to one sessions.
You can also buy this coaching as a separate item. This is particularly useful when you feel your people have been trained but the changes you want to see have not yet taken place.
Case Studies
Check our latest reviews
A truly inclusive, insightful, and empowering training
I recently attended the Working Effectively at Clifford Chance training session and found it to be an incredibly valuable and uplifting experience. One of the standout aspects was the smaller group size, which created a more inclusive environment. Everyone had the opportunity to feel seen, heard, and genuinely included in the discussions.
The session encouraged open dialogue, and participants were free to express their views and share personal experiences without hesitation. This openness was largely thanks to Martin, who facilitated the session with warmth, empathy, and professionalism. Martin fostered a safe and supportive space where people felt comfortable being honest and reflective, which made the session not only informative but also deeply engaging.
Overall, the training was a brilliant example of how thoughtful facilitation and a well-structured format can empower individuals to connect, learn, and grow together. Highly recommended!
Five-star training!
I attended Martin’s session on working effectively in the workplace and you can tell he genuinely cares about the people he is training- he was very interactive throughout, delivered super helpful takeaways (especially relevant in professional settings) and also extended candid advice on how to keep up with an incredibly fast-paced and often times challenging career environment. I highly, highly recommend Martin’s sessions if you have the opportunity to attend them, I am confident you will leave the room with more wisdom.
Bespoke Soft Skills Training for Shipboard Leadership
The Bespoke Soft Skills Training for Shipboard Leadership was very well received. Participants found the sessions engaging, practical, and highly beneficial, with appreciation expressed for the instructor’s time, travel, and expertise.
The interactive discussions and exercises were effective in applying leadership and communication concepts to real shipboard situations. Several attendees noted they could use the material to address challenges with difficult crew members.
Overall, this training was viewed as excellent, relevant, and valuable in enhancing leadership effectiveness and promoting stronger communication across the fleet.
Presenting with Impact Virtually
I recently attended the “Presenting with Impact Virtually” training workshop led by Martin Chapman, and it was a thoroughly engaging and practical experience. Martin’s delivery was professional yet friendly, making the virtual format feel interactive and enjoyable. The session was well-structured, with clear slides and practical examples. I highly recommend his training services for anyone looking to improve their presentation skills in a virtual setting.
Comprehensive and Engaging Training
I recently attended Martin’s ‘Working Effectively’ and ‘Professional Business Communication’ online training sessions and both were excellent. Martin is very engaging and ensures that participants all contribute to discussion. The sessions were very useful, drawing on real anecdotes and scenarios relevant to our level of work. I found both training sessions impactful and will carry the lessons learned into my work. Thanks Martin!
Working Effectively at Clifford Chance - Martin Chapman
I attended this session delivered by Martin and found it very insightful and engaging. Martin shared very realistic scenarios which required us to challenge how we would respond and the impact of different ways of saying things. A very interactive session and it was easy to remain engaged. I took away a lot from it
ITD models & frameworks used in our telesales training
We’ve developed a range of models and frameworks to make our telesales training unique. These models have a common theme in that they are easy to understand and simple to apply:
Personality Model
Gives you a simple tool to show you how you can engage with every customer you talk with.
Questioning Model
Our questioning model gives you a simple framework to adapt to any telesales situation.
Closing Model
The closing model gives you simple ideas on how to close during the sales process
Voice Control Model
This simple tool shows you how you can control your voice for maximum impact.
What challenges can our telesales training help with?
Our practical approach to telesales training gives you ideas which will help with your every day work. The kind of challenges we can help with include:
- "I'm new to telesales so I need any ideas I can get."
- "I've been doing this for a year but haven't had much training."
- "My team need ideas to help them look at what they do in a new way."
- "I find some people quite difficult to talk to."
- "Our telesales team sometimes push too hard and I want them to engage more with our clients."
Tell us about your challenge and we’ll produce a fully costed proposal outlining how our training can address it.
Telesales Sales Training Overview
Pre course
- Participants are sent a short pre-course task to engage them with the basic ideas of the session and to get them thinking about how they sell..
Training agenda
- Introductions and setting expectations for the course.
- Review a telephone call; what's good & what's bad?
- Target telesales checklist.
- Personal review and objectives for development.
- Your call process.
- Key elements at the start of any call.
- Personality model.
- Questioning model.
- Listening model.
- Closing model.
- Voice control model.
- Role play practice.
- Live Training with Live calls plus coaching and feedback.
- Personal learning
- Personal action plans with behavioural change tool.
Post course actions
- Participants put their actions into practice.
- Follow up ideas and tips are sent to participants.
- Optional follow up calls.
- Optional one to one, or small group coaching.
What will your team gain?
- New ideas on how to refresh their approach.
- Models which are easy to understand and simple to apply.
- Ideas which they can apply in their daily work life.
- Training applied to their situations.
- Coaching from our experienced training consultants.
- A great training experience.
Make an enquiry & we'll send a proposal
