Developing Confidence in Communication
This Developing Confidence in Communication workshop looks at developing awareness and actions for more confident communication. When communicating with lawyers at any level, it can be a challenge working with people who are confident, very articulate and often working under time pressure.
Developing confidence means considering how we respond to these challenges in order to give the service the firm expects. The workshop explores the subject from a behavioural change perspective. What kind of behaviours would we like to display? What does assertiveness in a law firm mean? How do we develop confidence in challenging situations?
The workshop ends with specific actions based on our behavioural change action model.
Participants
Anyone working in a law firm that wants to develop their confidence in communicating with colleagues, lawyers or external agents.
Duration
The Developing Confidence in Communication workshop can be run as a 2-hour up to full day session.
Developing Confidence in Communication Agenda
The specific agenda for this training is developed around the needs of the client. The fundamental building blocks include the following:
- Challenges with communicating in a law firm.
- Expectations of our colleagues.
- The differences of assertive communication in a law firm.
- The impact of personality using the ITD Work Styles Model.
- Scenarios discussion.
- What does confident communication look like.
- Developing confidence; a behavioural science approach.
- Personal actions with input from the trainer.
Outcomes
Each participant discusses their challenges with communicating confidently and the specific context for these challenges. From this context ideas are reviewed, moving on to tailored action planning. This means each person leaves the session with actions they can implement immediately.
By the end of the workshop participants will have:
- Reviewed the team’s approach to communicating with internal clients.
- Considered their own communication within the context of expectations, assertion and work style.
- Reflected on methods for developing confidence in communication.
- Agreed personal actions, based on our behavioural change action model.
Pre-workshop
Read this overview for the session.
Complete the ITD work Styles Model at https://itd.com/work-styles-model-questionnaire.
Option to complete the My Training Needs questionnaires.
Post workshop
A pdf of the PowerPoint used in the session is emailed to all participants.
In-person or virtual
This training works whether delivered in-person or virtually.
Number of Participants
If you want all the participants to be engaged and involved as well as to interact with the trainer to get input on their challenges, then a maximum of 12 participants works well. You can have more but the interaction is less, especially if the session is 60-90 minutes long.
Tailoring the training to your needs
We tailor all our workshops of each client. This includes using relevant case studies and scenarios as well as making sure all the content is right for you.
Next steps
If this workshop looks interesting, just make an enquiry using the form below and we can start the conversation. If after an initial talk you want to take it further, we can provide a full proposal.
Case Studies
Reviews
Presenting with Impact Virtually
I recently attended the “Presenting with Impact Virtually” training workshop led by Martin Chapman, and it was a thoroughly engaging and practical experience. Martin’s delivery was professional yet friendly, making the virtual format feel interactive and enjoyable. The session was well-structured, with clear slides and practical examples. I highly recommend his training services for anyone looking to improve their presentation skills in a virtual setting.
Comprehensive and Engaging Training
I recently attended Martin’s ‘Working Effectively’ and ‘Professional Business Communication’ online training sessions and both were excellent. Martin is very engaging and ensures that participants all contribute to discussion. The sessions were very useful, drawing on real anecdotes and scenarios relevant to our level of work. I found both training sessions impactful and will carry the lessons learned into my work. Thanks Martin!
Working Effectively at Clifford Chance - Martin Chapman
I attended this session delivered by Martin and found it very insightful and engaging. Martin shared very realistic scenarios which required us to challenge how we would respond and the impact of different ways of saying things. A very interactive session and it was easy to remain engaged. I took away a lot from it
Personal Development Training (Negotiation Skills)
Martin is a fantastic trainer and easy to talk to. He makes the course easy to process and allows plenty of time to discuses anything you need clarifying. The course has been designed well and was adaptable to make it more relevant and personal to meet my target needs I was hoping to achieve.
I would recommend anyone to sign up for a course with Martin based of my personal experience and I look forward to working with him again within the future
A fantastic course
Thank you Martin for a fantastic workshop on Professional Business Communication. I have learnt a lot and found it very enjoyable. I have a lot to take away with me and will be trying your suggestions and tips going forward.
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