developing confidence in communication

Developing Confidence in Communication

This Developing Confidence in Communication workshop looks at developing awareness and actions for more confident communication. When communicating with lawyers at any level, it can be a challenge working with people who are confident, very articulate and often working under time pressure.

Developing confidence means considering how we respond to these challenges in order to give the service the firm expects. The workshop explores the subject from a behavioural change perspective. What kind of behaviours would we like to display? What does assertiveness in a law firm mean? How do we develop confidence in challenging situations?

The workshop ends with specific actions based on our behavioural change action model.


Anyone working in a law firm that wants to develop their confidence in communicating with colleagues, lawyers or external agents.


The Developing Confidence in Communication  workshop can be run as a 2-hour up to full day session.

Developing Confidence in Communication Agenda

The specific agenda for this training is developed around the needs of the client. The fundamental building blocks include the following:

  • Challenges with communicating in a law firm.
  • Expectations of our colleagues.
  • The differences of assertive communication in a law firm.
  • The impact of personality using the ITD Work Styles Model.
  • Scenarios discussion.
  • What does confident communication look like.
  • Developing confidence; a behavioural science approach.
  • Personal actions with input from the trainer.


Each participant discusses their challenges with communicating confidently and the specific context for these challenges. From this context ideas are reviewed, moving on to tailored action planning. This means each person leaves the session with actions they can implement immediately.

By the end of the workshop participants will have:

  • Reviewed the team’s approach to communicating with internal clients.
  • Considered their own communication within the context of expectations, assertion and work style.
  • Reflected on methods for developing confidence in communication.
  • Agreed personal actions, based on our behavioural change action model.


Read this overview for the session.

Complete the ITD work Styles Model at

Option to complete the My Training Needs questionnaires.

Post workshop

A pdf of the PowerPoint used in the session is emailed to all participants.

develop confidence

In-person or virtual

This training works whether delivered in-person or virtually.

Number of Participants

If you want all the participants to be engaged and involved as well as to interact with the trainer to get input on their challenges, then a  maximum of 12 participants works well. You can have more but the interaction is less, especially if the session is 60-90 minutes long.

Tailoring the training to your needs

We tailor all our workshops of each client. This includes using relevant case studies and scenarios as well as making sure all the content is right for you.

Next steps

If this workshop looks interesting, just make an enquiry using the form below and we can start the conversation. If after an initial talk you want to take it further, we can provide a full proposal.

Case Studies

Clarke Willmott logo
Clifford Chance logo for website


Excellent and engaging session

Rated 5.0 out of 5
June 17, 2024

Martin’s session on “presenting with impact virtually” was extremely well structured and engaging, and appears to have something for everyone irrespective of where they are on their presentation journey!

Ayush Vijayvargiya

Interactive workshop on assertiveness

Rated 4.0 out of 5
June 10, 2024

The workshop was well structured, interactive and informing. Especially helpful when discussing how your circadian rhythm impacts our energy levels and organising your work load around that.


Clifford Chance Professional Business Communication training with Martin Chapman

Rated 5.0 out of 5
June 10, 2024

Martin delivered a very interactive and fun professional business communication session. It was very interesting and it helped me to gain new skills in communication.


Martin does it again - absolutely great workshop on delegation skills.

Rated 5.0 out of 5
June 10, 2024

I attended Martin Chapman’s 1.5 hour workshop on delegation skills on 6.6.2024. He does not fail to impress. Martin’s workshops are methodical, easy to understand, very team-focused (as I was attending with some of my colleagues), and encouraging.

Reshad Forbes

Time Management Training

Rated 5.0 out of 5
May 31, 2024

Martin is an expert in his field and is able to get across the key takeaways in a very clear manner. Martin manages to keep presentations interesting and interactive.


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