Developing Confidence in Communication
This Developing Confidence in Communication workshop looks at developing awareness and actions for more confident communication. When communicating with lawyers at any level, it can be a challenge working with people who are confident, very articulate and often working under time pressure.
Developing confidence means considering how we respond to these challenges in order to give the service the firm expects. The workshop explores the subject from a behavioural change perspective. What kind of behaviours would we like to display? What does assertiveness in a law firm mean? How do we develop confidence in challenging situations?
The workshop ends with specific actions based on our behavioural change action model.
Participants
Anyone working in a law firm that wants to develop their confidence in communicating with colleagues, lawyers or external agents.
Duration
The Developing Confidence in Communication workshop can be run as a 2-hour up to full day session.
Developing Confidence in Communication Agenda
The specific agenda for this training is developed around the needs of the client. The fundamental building blocks include the following:
- Challenges with communicating in a law firm.
- Expectations of our colleagues.
- The differences of assertive communication in a law firm.
- The impact of personality using the ITD Work Styles Model.
- Scenarios discussion.
- What does confident communication look like.
- Developing confidence; a behavioural science approach.
- Personal actions with input from the trainer.
Outcomes
Each participant discusses their challenges with communicating confidently and the specific context for these challenges. From this context ideas are reviewed, moving on to tailored action planning. This means each person leaves the session with actions they can implement immediately.
By the end of the workshop participants will have:
- Reviewed the team’s approach to communicating with internal clients.
- Considered their own communication within the context of expectations, assertion and work style.
- Reflected on methods for developing confidence in communication.
- Agreed personal actions, based on our behavioural change action model.
Pre-workshop
Read this overview for the session.
Complete the ITD work Styles Model at https://itd.com/work-styles-model-questionnaire.
Option to complete the My Training Needs questionnaires.
Post workshop
A pdf of the PowerPoint used in the session is emailed to all participants.
In-person or virtual
This training works whether delivered in-person or virtually.
Number of Participants
If you want all the participants to be engaged and involved as well as to interact with the trainer to get input on their challenges, then a maximum of 12 participants works well. You can have more but the interaction is less, especially if the session is 60-90 minutes long.
Tailoring the training to your needs
We tailor all our workshops of each client. This includes using relevant case studies and scenarios as well as making sure all the content is right for you.
Next steps
If this workshop looks interesting, just make an enquiry using the form below and we can start the conversation. If after an initial talk you want to take it further, we can provide a full proposal.
Case Studies
Reviews
Management Team Training
Martin was incredibly insightful and helpful to myself and the other managers currently establishing our new QA team / Function. His guided discussions proved beneficial in allowing us to identify issues and points that needed addressing that were not on our radar and immediately we have already seen the benefit of applying his teachings in our day to day management of our team. Thank you very much Martin
Well conducted workshop with intended results
Martin filled the role of educator with marvellous presence and sensitivity. The material was well prepared, and he did a wonderful job of evoking participation with the group. I found the workshop to be meaningful and effective in improving team communication and enforcing a collaboratively established definition of what assertiveness means in our company culture.
Professional Business Communication Training
The session provided genuinely helpful tips on how to engage with different personality types and offered a deeper understanding of effective communication in a corporate environment. I walked away with some excellent tools and practical pointers to put into practice. The mix of real-life examples and scenario-based exercises really made us reflect on our own communication styles. It was the most engaging and helpful training session I’ve attended. Very engaging and informative, no reading off slides, and the time flew by.
I highly recommend this course to anyone looking to improve their client communication skills.
A truly inclusive, insightful, and empowering training
I recently attended the Working Effectively at Clifford Chance training session and found it to be an incredibly valuable and uplifting experience. One of the standout aspects was the smaller group size, which created a more inclusive environment. Everyone had the opportunity to feel seen, heard, and genuinely included in the discussions.
The session encouraged open dialogue, and participants were free to express their views and share personal experiences without hesitation. This openness was largely thanks to Martin, who facilitated the session with warmth, empathy, and professionalism. Martin fostered a safe and supportive space where people felt comfortable being honest and reflective, which made the session not only informative but also deeply engaging.
Overall, the training was a brilliant example of how thoughtful facilitation and a well-structured format can empower individuals to connect, learn, and grow together. Highly recommended!
Five-star training!
I attended Martin’s session on working effectively in the workplace and you can tell he genuinely cares about the people he is training- he was very interactive throughout, delivered super helpful takeaways (especially relevant in professional settings) and also extended candid advice on how to keep up with an incredibly fast-paced and often times challenging career environment. I highly, highly recommend Martin’s sessions if you have the opportunity to attend them, I am confident you will leave the room with more wisdom.
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