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Service excellence training helps to refocus your team on what matters to your customers Stating that our service excellence training will help you give outstanding customer service is no surprise. But how we do it will give you a refreshing
Assertiveness is all about balance How could our assertiveness training help your people? Our assertiveness course can help you in a number of ways, so that you can develop your assertive behaviours, which we explore here: 1. Give you the
We’re often asked what’s different about Nudge Trainigng from ITD? So here’s some thoughts: We make Nudge very simple to understand. Nudge Theory was developed by some serious brainy people. It involves a lot of ideas and research interwoven. To
Nudge theory is a great set of ideas applied successfully by governments. But it can also be applied to everyday work situations. A nudge consultancy session is basically a conversation focussed on the client’s challenges. As these are discussed nudge
How to get into Good Habits. For those of you have been on one of our training workshops you will know how keen we are to look at habits and how to improve them. Habits can be very funny things.
Tip to improve your writing – plan! It’s so easy to start an email, or document and get stuck in quickly. But planning before we start, can save time later. Planning means we set out the document before we start