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Virtual Written Communication Skills Training/Coaching

Marbocote Ltd is based near Manchester in the UK. They manufacture and distribute a wide range of high technology semi-permanent mould release agents. Marbocote has continued the advancement of semi-permanent release agents to give the most durable release film providing the maximum release performance. These properties combine to give customers significant process benefits and cost savings. This makes Marbocote semi-permanent release agents the products of choice for industrial moulding processes.

Background

As the business grows and roles become more specific and defined there is often a need to train expereinced professionals for the new roles they take on.

Need

The specific need here was to help a senior manager to review their skills in written communication with internal and external contacts.

Activity

The agenda below is enhanced by asking the participant to provide examples of their communication for review in the session. About half of the time was spent in reviewing and coaching based on these examples. The session was delivered in a 3-hour virtual workshop using Zoom. It is a highly interactive workshop with the manager continually involved and suggesting their thoughts at every step.

1. Introduction

2. Risk.

3. Understand your reader.

4. Objective.

5. Plan.

6. Structure.

7. Sentences.

8. Words.

9. Punctuation.

10. Grammar.

Personal actions.

Outcomes

The manager completed the session with lots of ideas and specific actions to implement.

Participant Feedback

“Very useful with lots of tips and ideas.”

Client Comment

“I spoke to the manager after the training and she was very positive about the training and took a lot away from it.”

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