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Freshfields Bruckhaus Deringer LLP is one of the largest multinational law firms in the world, headquartered in London. The company traces its roots to the 18th century. 

We combine the knowledge, experience and energy of the whole firm to solve the biggest global organisations’ most complex challenges, wherever and whenever they arise.

Whether it’s entering new markets, defending corporate reputation or managing multijurisdictional regulation, the firm is renowned for breaking new legal ground to help their clients go further.


Managing a complex workload is common to all firms and all people working in a law firm. Dealing with this complexity and the challenges of competing priorities requires a set of skills which can be learnt and developed.


The need was to develop a training workshop which gave participants practical strategies and tips.


The agenda for the workshop was as follows:

Introduction & Overview

  • Do we manage time or ourselves.
  • Personal efficiency; checklist for self improvement.

Self Management

  • ITD Work Style Model – understanding our underlying approach to work in a law firm.
  • Prioritising work, principles & political factors.
  • Planning work in a dynamic environment.
  • Do, Defer, Delegate framework.
  • Developing more good habits
  • Managing emails.
  • Biorhythms & working with them where possible.
  • Managing internal clients’ expectations.
  • Handling clients assertively whilst giving a great service.
  • Managing time grabbers.
  • Responding to pressure.
  • Managing upwards.

 Workshop summary & personal action plans


All of the participants completed the workshop by preparing their actions.

Participant Feedback

“Excellent workshop.”

“I’m going to put the actions into place straight away.”

“Very practical.”

Client Comment

“very professional and interesting session, which everyone enjoyed and found very useful.”