Personal development communication

Training on Communication Skills from ITD will help you to improve how you interact with colleagues, clients, your team, managers and others. Our approach to training on communication skills introduces a variety of models and ideas with help on how you apply them to your situations at work. This approach makes the training very relevant and practical. Communication is a key skill in many roles and causes challenges for many people. With this in mind our training is dynamic and tailored to your needs with our blend of training and coaching.

ITD approach to Training on Communication Skills

The ITD approach to Training on Communication Skills is unique as we deliver a blend of training and coaching. For example, if we are discussing how to be more assertive, we do this in the context of your situations; how could you be more assertive, in what situations and with which sort of people.

We also use the Live! approach. This means that you are working on your challenges whilst learning about models, frameworks, tips and ideas. 

Our approach means you will gain ideas which you can use in your work place straight away.


Our Philosophy

Our philosophy is that we all have an innate ability to communicate, but that communication is also a skill. It is a skill because we can all learn and improve. We can learn how to say things in a better way and we can learn what not to say. It is possible to learn how to explain things more clearly. With reflection and practice we can learn how to improve your body language to make sure it communicates what we want it to. We can learn how to read other people and adapt accordingly. Preparation and planning can be developed in order to deliver communication in the most effective way we can.

It is always possible to improve our communication skills, and our approach shows you ideas on how to do this.

Communication skills training; ITD Communication Wheel
The ITD Communication Wheel; communication happens in many ways and touches many roles

Some of the countries where we have delivered our Training on Communication Skills

  • Austria
  • Belgium
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Italy
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Spain
  • United Arab Emirates
  • United Kingdom
  • United States

Some of our Communication Skills Training clients

Some of the roles we have helped with our Training on Communication Skills

  • Admin Assistants
  • HR Managers
  • Trainee Lawyers
  • Associate Lawyers
  • Marketing Managers
  • Office Managers
  • Sales People
  • IT Engineers
  • Partners
  • Secretaries
  • After Sales People
  • Programmers
  • Receptionists
  • Engineers
  • Sales Managers
  • Finance teams

What will you learn from our communication skills training?

  • Improved interpersonal relationships with colleagues.
  • Better confidence in communicating.
  • More awareness of what is happening in communications.
  • Better appreciation of other people's perspectives.
  • Clear strategies for developing communication.
  • Help with specific situations you encounter.
  • Gain ideas which can be used immediately.

To download your Free ITD Tip sheet on Communication skills complete the form

Free ITD Communication Skills Tip Sheet

For other specific communication skills training courses, click on the buttons

Frameworks & models covered in our Training on Communication Skills

  • Personal development framework
  • Personality model & the impact on communication
  • Identifying what you could develop
  • Developing consciousness about your communication
  • Body language & how to take control
  • Preparing for communication

Typical challenges of participants on our Training on Communication Skills

  • "I'm not sure how to deal with one particular colleague."
  • "I need to gain impact in meetings so that people listen to me more."
  • "I need to be more assertive."
  • "I want to learn how to develop patience."
  • "I want to get ideas on how to communicate with very forceful colleagues."
  • "I find it very nerve racking when speaking up in meetings with seniors."
  • "I want to learn how to work with colleagues who ask really detailed questions."
Communication skills training helps in situations where you need to collaborate, inform, explain or persuade.

How does our communication skills training help your people?

  • Improve confidence.
  • Gain ideas on how to approach different situations.
  • Learn how to plan communication.
  • Gain an understanding of the building blocks of communication.
  • Learn communication models.
  • Practice real situations.
  • Receive coaching to develop skills.

What does our communications skills training include?

Our Training on Communication Skills covers a wide range of subjects. The actual content will depend on your requirements and what you want the training to do. Typically we start by discussing your situations and challenges. We explore the underlying issues behind these and start to introduce ideas and concepts.

Some of these we have developed to form our own IP (Intellectual Property) and others are taken from the latest research.

We have developed the ITD work styles model to explore the impact of personality on communication. We also use the Thomas International PPA report, which gives an in depth psychometric report to reflect on.

Non verbal communication or body language is a favourite subject of many people; the importance this has, how to get it right and how easy it is to get it wrong.

We look at how to craft clear concise messages, especially when explaining complex information or data.

Other models and theories are introduced based on the needs of the participants and the learning objectives.


The cost of your communication skills training course depends on a number of factors; how long you want the session for; the number of people; the number of sessions. Our pricing follows market norms and we always help our clients by fitting within their budgets.

We do not charge for developing a communication skills training course that will fit your needs. The tailoring element is all part of our service.

Contact us for a quote and go to our fees page to read more.

Training on Communication Skills Course Overview

The following gives you an overview of communication skills training courses we have delivered for other clients. Please call us to discuss your needs and how our training could help.

Duration & Location

Typically sessions last from 2 hours to 2 days, depending on the needs and objectives.

The location of the training can either be in your offices, or at an external location such as a hotel or conference centre.


Pre-workshop activity

  • Meeting to discuss the participant’s needs and those of the organisation.
  • Draft workshop outline tailored to your needs.
  • Agreement of agenda.
  • Participants complete a short questionnaire and read the ITD Work Styles Model in preparation for the workshop.


Typical agenda

  • Personal communication challenges.
  • The communicator’s responsibility.
  • Examples of communication blunders.
  • Communication skills – identifying areas for improvement.
  • ITD Work Style Model – understanding our approach to communication.
  • ITD Work Style Model – learning about other people’s perspective on communication.
  • How to wind people up inadvertently = how to motivate by doing the opposite.
  • Common pitfalls – what not to say.
  • The power of what we say, how we say it.
  • Non verbal communication, the power of body language.
  • How to explain complex issues.
  • Talking so people will listen.
  • Improving listening skills.
  • Why don’t we listen?
  • Assertive communication.
  • How to work with direct people.
  • Motivating people based on their personality
  • Workshop summary.
  • Personal actions.


Post workshop activity

  • Participants leave with individual actions
  • Email follow up of personal action plans
  • Suggested conversation with their line manager on their actions
  • Optional WebEx conference call follow up on these actions
  • Optional 121 coaching
  • ITD blog with further tips and suggestions


Typical outcomes

Participants gain:

  • Strategies, ideas and tips on how to deal with their communication challenges.
  • Understanding relevant models.
  • Knowledge of how to stand back from situations and take an overview of what is happening.


Client feedback

  • “Excellent training and great trainer who held our attention for the whole day and time just flew by.”
  • “We always get great feedback for this session which we have been running for a number of years.”


Participant feedback

  • “Very interesting especially the piece about body language.”
  • “The Work Style Model is very useful for understanding why people behave in certain ways, I am going to use it straight away.”
  • “The section on persuasion was very useful.”
  • “I like the work style model. I have done other models and they are so complicated you just forget them, but this is easy and simple to use.”
time management training
Our Personality Model helps in communicating with colleagues and clients

Training on Communication Skills - Case study

Business services people in this large law firm mentioned communication challenges in the Training Needs Analysis.

Business services need to communicate within their teams, with other teams, with external suppliers and partners, and with fee earners. The communication challenges can be many and varied.

The need was to develop a workshop which would offer practical help to the everyday challenges voiced by the business services people.

We developed a one day workshop with follow up, which gave the participants time and space to explore their challenges, the underlying issues and to listen to ideas and tips.

Typical questions put to the training consultant were:

  • How can we improve relations with x department?
  • What do we do when a highly stressed lawyer talks to us in what we feel is an inappropriate manner?
  • How do we get noticed or listened to by partners?
  • “I am going to use the ideas on how to communicate with direct people, tomorrow.”
  • “Excellent tips on how to work with direct people.”
  • “I am going to change how I work with direct/forceful people, thank you.!”
  • “Very interesting session.”

“Excellent feedback and the room was very lively.”

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Why do organisations choose ITD for their communication skills training?

  • Our training is tailored to your needs and those of the participants.
  • We start with your challenges and explain practical ideas to help in these situations.
  • We discuss your needs with you and design the training on these.
  • Our approach is a blend of training and coaching.
  • The training is more of a workshop with lots of participation and discussion.
  • We review exercises and tools in the context of your challenges

Start a conversation

Reach out to us on +44(0)800 804 8086

How to improve communication skills