Some of us find presenting quite daunting and speaking loud enough can be a challenge. But if people cannot hear us they will disengage, so we need to make sure we turn the volume up, but how? We all tend
Leaders are judged by their own words
In leadership roles everything we do will be scrutinised. Our own actions will be judged against what we say are our expectations of others. So we need to be careful what we say. In the UK a politician, Michael
Are you a natural leader or manager?
Are you a natural Leader or Manager? The are many definition of leadership and management, but let’s use the following definitions; that a leader likes to set the culture or environment in which people can thrive, whereas a manager
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Customer service training courses
Customer service training – ITD Customer service training improves the experience your customers have in their interactions with your organisation. This includes all interactions in person, on line, by telephone as well as by sales, customer service, or accounts people.
Business Communication
[left_side] Workshop Overview It is always possible to become more efficient in how we organise ourselves and our work. Time management skills training can help you to become more efficient, develop a sense of managing tasks rather than them managing
TEAM Work
[left_side] Workshop Overview Working successfully as a team is vital for many departments and organisations. ITD have been involved in team working activities for many years with teams in a wide variety of organisations in many countries. The first step
Sales planning training
[left_side] Workshop Overview It is always possible to become more efficient in how we organise ourselves and our work. Time management skills training can help you to become more efficient, develop a sense of managing tasks rather than them managing