Performance management training – ITD

Performance management training helps managers get the best from their team and each individual in it. Performance management is a skill which can be learnt and is essential for every manager or team leader.

Managing performance is fundamentally what every manager’s job is about.
A manager is measured by the performance of their team.

It is therefore by definition essential for the manager to know how to manage performance.

Performance management training in 2015

Performance management training gives managers and leaders the processes and skills to ensure the right level of performance is achieved by their teams. Training needs to be tailored to the business and market, so that it is relevant to the participants and does not need ‘translating’ for their day to day life.

Performance management training from ITD

This performance management workshop gives managers the tools to do the job. It looks at both the processes and skills as well the human factors.

There are particular challenges in managing performance as it involves pressures from above as well as challenges from the team. Our approach covers all the key aspects making our performance management training perfect for those who want to improve their skills.

Typical participant challenges in performance management training:

•  “I am new to the role so I want to learn how to manage performance professionally.”
• “I have a good team, but we don’t always hit target and they don’t seem that bothered about it.”
• “My team are good but I think they could achieve more, so I’d like to learn how to do that.”

How do we adapt our performance management training to your needs?

1. We discuss your needs for performance management training, what you’s like the changes to be and what new behaviours you’d like to see.
2. We design the content around your needs, developing scenarios or role plays on you business and market.
3. We pilot the training and tweak where necessary to ensure it does what you want.

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Performance management training – overview

Pre workshop activity

• Meeting to discuss the participant’s needs and those of the organisation
• Draft workshop outline tailored to your needs
• Agreement of agenda
• Participants complete a short questionnaire and read the ITD Work Style Model in preparation for the workshop, or complete an on-line personality questionairre.

Typical Agenda

• Introduction & Objectives
• What is performance management?
• What performance do we want to manage?
• Prioritising elements of performance – what really matters?
• Identifying areas for support
• Performance enhancement strategies
• Performance meetings
• Nudging improved performance
• Amplifying success
• Sharing successful behaviours & strategies
• Motivating development
• Dealing with poor performance
• Practice scenarios
• Personal actions

Post workshop activity

• Participants leave with individual actions
• Email follow up of personal action plans
• Suggested conversation with their line manager on their actions
• Optional WebEx conference call follow up on these actions
• Optional 121 coaching
• ITD blog with further tips and suggestions

Typical outputs

• Participants gain a clear framework for managing performance.
• Key conversations with staff are practised.
• Using the ITD action planning tool, participants leave with personal practical actions.

Client feedback

• “The feedback from the team leaders was very good and they were pleased with the training.”

Participant comments

• “Very engaging training looking at our challenges with performance management .”
• “Good framework to follow makes it easy to apply.”

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Performance management training – case study

Client

This technology company has a group of team leaders who need to ensure their people are performing to the high standards the business requires.

Need

To give the team leaders a simple performance management framework to use and practice in the training.

Activity

• Introduction & objectives.
• Challenges with managing people.
• Performance standards of the organisation.
• Expectations of the team.
• Leading the expectations for performance and the role of your culture.
• Presenting expectations.
• Performance specifics for each individual.
• Performance goals, and stretch goals.
• The role of 1 to 1s and team meetings.
• Reporting on performance.
• Support and development plans.
• Practice scenarios.

Outputs

• Clear framework for performance management
• Personal action plans for implementation immediately.

Client comment

“Great feedback from our guys, now we need to see what they do.”

Participant feedback

• “It is now very clear what I need to do to manage performance.”
• “I particularly like the framework to follow, it makes it quite simple to know what to do.”

1. We tailor the training to your needs.

2. We make sure each participant leaves with clear actions.

3. We create a positive and open learning environment.

4. We are flexible with fees to suit your budget.

5. We follow up on the training with emails, conference calls, and blog posts.

6. We can combine this subject with others to create a management programme.