Improving communication skills can be vital for those in support or administrative roles. Being able to communicate effectively with colleagues and internal / external clients is becoming increasingly important.

The ITD approach to improving communication skills is to focus on the specific needs of the participants and your business. In this way any ideas introduced are directly relevant to the participants and ideas can be easily applied.

We explore how to look at communication from the other person’s point of view and how we come across to them. The psychology of communication is reviewed and the importance of body language and non verbal communication discussed.

The use of the voice, specific language and cultural differences can be explored. The participants develop personal improving communication skills action plans relevant to their development needs.