Managing Gen Z Training
This training workshop on Managing Gen Z training is designed to give you strategies and ideas. Gen Z is defined as those people born between around 1997 and 2012.
Managing Gen Z is now a core management capability. As the fastest‑growing segment of the workforce, Gen Z brings fresh perspectives, digital fluency, and strong values around purpose, flexibility, and communication. Yet many managers struggle to understand how to motivate, engage, and retain this generation.
This workshop provides a practical, research‑backed framework for managing Gen Z effectively, helping leaders build trust, reduce friction, and create a high‑performance environment where younger employees thrive.
Research
We incorporate research into our Managing Gen Z training. For example a research paper from 2025, Managing Gen Z Employees, gives us a number of interesting results.
- Gen Z expects flexibility, work–life balance, and mental‑health.
- Gen Z is the first fully digital-native workforce.
- Purpose matters more than pay (up to a point).
- They need mentorship — and feel its absence strongly.
- They expect rapid learning and career progression, which means expectations need to be managed carefully.
- They value inclusive, collaborative cultures.
- Employer brand matters more to Gen Z than to previous generations.
Objectives
By the end of this managing gen z training, participants will be able to:
- Understand the defining characteristics, expectations, and communication styles of Gen Z.
- Adapt management behaviours to improve engagement, productivity, and retention.
- Use practical tools for feedback, motivation, and conflict prevention.
- Build a team culture that balances generational needs without compromising performance.
- Strengthen collaboration between Gen Z and older team members.
Participants
This workshop is ideal for:
- Line managers and supervisors.
- Team leaders and project managers.
- HR professionals.
- Senior leaders responsible for multi‑generational teams.
- Anyone onboarding or mentoring Gen Z employees.
No prior knowledge is required—just a willingness to explore new ways of managing.
Duration
This training is available in various formats:
- 60 min bitesize.
- Half‑day intensive (3.5 hours)
- Full‑day deep dive (6 hours)
When this training is inserted to our management development programme, the duration will vary. All versions are workshop in style, although more time gives more time for discussion.
Agenda
A typical agenda includes:
- Welcome & Introductions
Understanding your current challenges with managing Gen Z. - Who Is Gen Z?
Key traits, values, motivators, and workplace expectations. - What does the Research Say? Research Findings & Discussion.
- Communication That Works
How Gen Z prefers to receive information, feedback, and direction. - Motivation & Engagement
What drives Gen Z performance—and what shuts it down. - Managing Conflict & Building Trust
Tools for navigating misunderstandings and generational friction. - Management Adaptation Toolkit
Practical strategies for setting and managing expectations, coaching, delegation, and accountability. The role of contracting, one to ones, team meetings, reviews, appraisals and feedback loops. - Action Planning
Each participant builds a personalised plan for managing Gen Z more effectively.
Outcomes
After completing the workshop, participants will be able to:
- Manage Gen Z employees with more confidence and clarity.
- Target reducing turnover by improving engagement and communication.
- Create a culture where Gen Z feels valued and aligned.
- Improve team cohesion across generations.
- Apply a structured approach to feedback, motivation, and performance conversations.
These outcomes support stronger team performance and a more resilient management culture.
Pre-workshop
To maximise impact, there is an option for participants complete a short pre‑workshop reflection:
- A 5‑minute questionnaire on current challenges with Gen Z.
- Optional review of a short article on generational differences.
- Identification of one real scenario to bring to the session.
This ensures the workshop is grounded in real organisational needs.
Post workshop
Participants receive:
- A follow up email with reminders.
- A personal action plan to embed new behaviours.
- Optional 1:1 coaching or group follow‑up session
- Access to additional resources on managing Gen Z and multi‑generational teams.
This follow‑up support helps managers turn insight into long‑term behavioural change.
In-person or virtual
The workshop can be delivered:
- In‑person at your office or training venue.
- Virtually via Zoom, Teams, or your preferred platform.
Both formats include interactive elements, breakout discussions, and practical exercises.
Number of Participants
The ideal group size is between 8 and 12 participants, but larger groups can be accommodated. Small executive groups or leadership 1 to 1 sessions are available.
Tailoring the training to your needs
Every organisation is different, and so is every Gen Z workforce. This training is customised based on:
- Your industry and organisational culture.
- The roles and responsibilities of your Gen Z employees.
- Current management challenges.
- Team structure and generational mix.
- Desired behavioural outcomes.
We adapt examples, scenarios, and tools to ensure the content is directly relevant and immediately applicable.
Next steps
Reach out and start a conversation. We will respond with a full proposal and costs.
Case Studies
Reviews
Professional Business Communication Training
The session provided genuinely helpful tips on how to engage with different personality types and offered a deeper understanding of effective communication in a corporate environment. I walked away with some excellent tools and practical pointers to put into practice. The mix of real-life examples and scenario-based exercises really made us reflect on our own communication styles. It was the most engaging and helpful training session I’ve attended. Very engaging and informative, no reading off slides, and the time flew by.
I highly recommend this course to anyone looking to improve their client communication skills.
A truly inclusive, insightful, and empowering training
I recently attended the Working Effectively at Clifford Chance training session and found it to be an incredibly valuable and uplifting experience. One of the standout aspects was the smaller group size, which created a more inclusive environment. Everyone had the opportunity to feel seen, heard, and genuinely included in the discussions.
The session encouraged open dialogue, and participants were free to express their views and share personal experiences without hesitation. This openness was largely thanks to Martin, who facilitated the session with warmth, empathy, and professionalism. Martin fostered a safe and supportive space where people felt comfortable being honest and reflective, which made the session not only informative but also deeply engaging.
Overall, the training was a brilliant example of how thoughtful facilitation and a well-structured format can empower individuals to connect, learn, and grow together. Highly recommended!
Five-star training!
I attended Martin’s session on working effectively in the workplace and you can tell he genuinely cares about the people he is training- he was very interactive throughout, delivered super helpful takeaways (especially relevant in professional settings) and also extended candid advice on how to keep up with an incredibly fast-paced and often times challenging career environment. I highly, highly recommend Martin’s sessions if you have the opportunity to attend them, I am confident you will leave the room with more wisdom.
Bespoke Soft Skills Training for Shipboard Leadership
The Bespoke Soft Skills Training for Shipboard Leadership was very well received. Participants found the sessions engaging, practical, and highly beneficial, with appreciation expressed for the instructor’s time, travel, and expertise.
The interactive discussions and exercises were effective in applying leadership and communication concepts to real shipboard situations. Several attendees noted they could use the material to address challenges with difficult crew members.
Overall, this training was viewed as excellent, relevant, and valuable in enhancing leadership effectiveness and promoting stronger communication across the fleet.
Presenting with Impact Virtually
I recently attended the “Presenting with Impact Virtually” training workshop led by Martin Chapman, and it was a thoroughly engaging and practical experience. Martin’s delivery was professional yet friendly, making the virtual format feel interactive and enjoyable. The session was well-structured, with clear slides and practical examples. I highly recommend his training services for anyone looking to improve their presentation skills in a virtual setting.
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