Professional Business Communication Training
Our professional business communication training workshop offers junior team members a practical opportunity to assess and enhance their communication skills. Recognising that communication involves not just the words we use, but also how we deliver them—and the non-verbal signals we send—this workshop addresses all three elements in depth.
Participants develop a holistic understanding of communication, starting with a broad overview before diving into targeted strategies. They explore effective word choices, delivery techniques, and the influence of body language. Using the proven ITD Work Style Model, attendees gain a structured approach to engaging more effectively with seniors, clients, and colleagues.
Ultimately, this professional business communication training lays the groundwork for stronger, more confident communication at work.
"Juniors need to develop technical knowledge in tandem with how best to communicate this."
Real world application
We anchor the learning in everyday challenges that junior professionals often face. For example:
- How can you politely interrupt a colleague who dominates every conversation?
- What’s the best way to get meaningful support from a senior who seems constantly unavailable?
- How do you explain a complex idea to someone with little or no technical background?
By exploring real-life scenarios like these, participants learn how to apply communication techniques in ways that feel authentic and effective.
As junior professionals build technical knowledge, it’s essential that they develop the communication tools to share it clearly and professionally. This training ensures that both skills grow in tandem.
Professional Business Communication Training Agenda
Each workshop follows a structured agenda while leaving room for discussion and personalisation:
- Introductions & learning objectives
- Common challenges when communicating with senior colleagues
- Introduction to the ITD Work Style Model
- How to improve upward communication with supervisors
- Assertiveness skills for junior professionals
- Professional ways to express capacity (e.g. “I have enough for today”)
- Active listening techniques
- Building empathy in workplace conversations
- Asking effective, purposeful questions
- Creating clarity when sharing information
- Enhancing your body language to support your message
- Communicating with a clear objective in mind
- Encouraging dialogue and engagement with others
- Improving and sustaining eye contact
- Using mirroring techniques to build rapport
- Scenario-based discussion and optional practice
- Personal communication action planning
Duration & format options
You can run this professional business communication training session as a:
- 2-hour workshop for rapid skill-building
- 3-hour workshop for deeper interaction and reflection
Who should attend
This training is ideal for junior professionals including:
- Junior lawyers
- Trainees
- Graduate trainees
- Paralegals
In-person or virtual delivery
Choose the format that suits your team best. We deliver this session either:
- Virtually via your preferred platform
- In person, on-site at your office or event space
Group size
This professional business communication training works best with up to twelve participants to encourage participation. However, we can successfully facilitate sessions with up to twenty individuals depending on your goals and the session design
Pre-workshop preparation
Before the session, participants complete the ITD Work Style Model questionnaire (just 3–4 minutes). This activity sets the stage for understanding how personality and communication styles affect workplace interaction
Post workshop support
After the session, all participants receive a downloadable PDF copy of the training workbook—serving as both a recap and a toolkit for applying what they’ve learned.
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