Team Leader Training
IT company based in Holland with global business, processing payments across currencies.
Background
This growing technology business introduced a new role of team leader as departments grew and structures came into place. Like many businesses everyone is very busy with a heavy workload. The role of the team leader is vital if the business is to continue to grow.
Need
Those people promoted to team leaders required training on what leadership is about and the key skills in leading their teams efficiently.
Activity
Session 1 – Establishing the role
Working with colleagues following promotion
Establishing expectations with senior managers
Culture & motivation
Best manager activities
Session 2 – Key processes
Team meetings; how often, structure and running
One to Ones; how often, structure and running
One to ones with line managers
Session 3 – Performance
Performance culture and measures
Performance reviews; how to run
Managing poor performance
Session 4 – Difficult situations
Disciplining, delivering bad news
Session 5 – Management behaviours
Delegating
Building a successful team
Outcomes
The main outcomes of this session for the team leaders were:
- Clear ideas on how to be a team leader.
- Practised some of the key conversation with their teams and their line managers.
- Discussed difficult situations
- Developed individual action plans.
Participant Feedback
“Excellent session, gave me very clear guidance on this new role.”
Client Comments
“I’m very please with the sessions.”