Personal Efficiency Training
The National Society for the Prevention of Cruelty to Children is a charity campaigning and working in child protection in the United Kingdom and the Channel Islands. They are the leading children’s charity in the UK, specialising in child protection and dedicated to protecting children today to prevent abuse tomorrow.
The NSPCC are the only UK children’s charity with statutory powers, which means we can take action to safeguard children at risk of abuse.
Background
This work was organised by another client who introduced us to the NSPCC.
Need
The need was to help a group of people with an increasing demand for their services by internal clients.
Further objectives were; to improve the efficient working of the team and each individual in it; to equip each team member with ideas and tips to improve their efficiency; to help motivate the team through the investment in training.
Activity
We developed a half day workshop with email follow up and a one hour review session. The material was designed to be bespoke to the NSPCC team. Each participant worked on their personal efficiency in the workshop, identifying where they could improve and considering how ideas could be implemented.
Through exercises and interactive activities they learnt new ideas on how to handle work more efficiently. This included reflecting on their personality, how to be more assertive when dealing with demanding requests and how to organise work more effectively.
Individual action points were gathered at the close of the session.
Outcomes
The review session looked at how much the team’s efficiency had improved by taking a look at the participants’ actions, seeing what had been implemented and looking at the impact.
Participant feedback
“Great fun and great learning, thank you”
“Brilliant training, I learnt a lot and am much more efficient now”
“Thank you ever so much for taking out time to speak to me over the phone. I have found all the tips that we discussed extremely useful and have since discovered many inventive ways to be more assertive.”
Client comment
The team’s Manager was delighted with the work, as was the Head of L&D.