GlobalCollect started in 1994 as a division of TNT in order to add value to its distribution services by enabling international publishers to invoice worldwide as well as to accept payments in local currencies. As a result, GlobalCollect managed to establish a unique worldwide financial network, which enabled customers to outsource their entire collection and reconciliation process.
The management level included both team leaders and Vice Presidents. As the business grows the challenges for these people in terms of both managing and leading also grows.
To give the participants clear ideas on the difference and impact of leadership and management.
We developed a programme suing a blend of instruction, discussion, team activities and practice.
Introductions & objectives
Challenges of being a leader
Session 1 – Leadership & Management
How can we differentiate between the two?
What are the implications?
Leadership issues & Management issues
Best Leader, Best Manager
Session 2 – Personal Leadership Style
What is our personal style of leadership?
The reports; introduction, how to read them and understand their implications
Personal leadership style model
Session 3 – Team Culture
What is the culture in the team?
How can we be sure we know what the culture is today and what impact this has on efficiency?
Implementing the company culture
Session 4 – Motivation
What motivates & de-motivates us?
By the end of the workshop participants had:
- Considered their definition of leadership & management and the implications of these
- Reflected on their role as a leader
- Considered how to create the ‘right’ culture
- Developed individual action plans
“I have implemented the ideas from the training and my life has completely changed. Before I was working late all the time, I was very stressed. Now everything organised much better, my team are motivated and I am very happy with my role.”
“Excellent training, whihc was exactly what we wnated in terms of a practical guide for our new leaders.”