People management training

How To Manage People training gives you ideas and tips on the processes and skills to manage people effectively.

Managing people can be very challenging, but there are definite ground rules which can create a successful base.

The benefits of managing people can be tremendous. The reward of delegating successfully; of seeing one of the team grow; in helping a person overcome their personal challenges and achieving despite difficult obstacles; of seeing a colleague progress and advance.

Our How To Manage People workshop is practical and based on experience. It gives you very useful tools which you can apply immediately in the workplace. We encourage all participants to bring their challenges into the session so that we can help them with tips and ideas.

How To Manage People Training from ITD

How To Manage People Training helps managers to get the most from their teams and for their teams to get the most from their managers.

Managing people can be one of the most  rewarding and difficult of jobs. We’ve trained a lot of managers in our How To Manage People Training courses, but the challenges they face are always very interesting.

Managing people is not an exact science, it is a blend of proven techniques with instinct and constant learning and practice. Our approach to people management training is a blend of training and coaching; introducing ideas and applying these through coaching with the participants.

Typical challenges covered in our How To Manage People Training

  • Motivating people who have to deal with old problems
  • People who don’t want to be managed, don’t believe you and don’t do as you ask them!
  • Balance of managing people and processes
  • Managing people remotely
  • Changing the behaviour of established people
  • How to give negative or developmental feedback
  • People not accepting feedback
  • Dealing with challenging people and the time it takes
  • People worrying about things they cannot control

We will tailor our How To Manage People Training to suit your needs

  • All of our training is designed around our client’s needs at no extra cost.
  • We start by asking you about your needs and what results you’d like to see as a result of your investment
  • We discuss what we’ve done before and the sort of training programme which could suit your people.
  • We design a solution then discuss it with you before the final version is ready. If possible we pilot this before roll out.

How To Manage People Training agenda

  • Introduction & objectives
  • Challenges in managing people
  • Work Style Model – understanding our personality and its impactom our approach to work
  • The role of a people manager
  • Managing expectations
  • Setting the ground rules
  • Contracting conversations
  • Running 1 to 1s
  • Running team meetings
  • Managing appraisals
  • Dealing with difficult situations & people
  • Delegating successfully
  • Fundamentals of Coaching
  • Practical scenarios
  • Workshop summary
  • Personal actions

Pre workshop activity

  • Meeting to discuss the participant’s needs and those of the organisation
  • Draft workshop outline tailored to your needs
  • Agreement of agenda
  • Participants complete a short questionnaire on their challenges and expectations for the training

Post workshop activity

  • Participants leave with individual actions
  • Email follow up of personal action plans
  • Suggested conversation with their line manager on their actions
  • Optional WebEx conference call follow up on these actions
  • Optional 1 to 1 coaching
  • ITD blog with further tips and suggestions
People Management training everyday
Managing people includes working out when to explain and when to listen

Roles we have worked with in our people management training

  • Managers
  • Team leaders
  • Supervisors
  • Directors
  • Partners
  • Associates

Typical outcomes

  • Managers learn good foundations for establishing their role.
  • People discuss their challenges and gain ideas on how hey could deal with them.
  • Your managers get practical ideas to help in their every day situations.
  • Each person gains ideas which will work for them, not just broad theories of management.

Case study

Cambridge Cognition is the leading global provider of cognitive assessment software for use in clinical trials, academic research and healthcare provision – advancing research, diagnosis and treatment in mental health worldwide.

The business has experienced the typical growing challenges of any organisation experiencing growth in a technological field. A new role of team leader was created to oversee teams of people in all the different departments.

The need was to help these team leaders with a comprehensive overview of managing people.

We met with the team leaders and senior management to gain a good understanding of both the training needs but also the business culture. The latter is important for us to put the training into context of the participants’ reality.

We then designed a programme of one day training interventions spread over 6 months:

Part 1

  • Challenges of managing people.
  • Definition of managing & team leader roles.
  • Team meetings; purpose, structure, practice.
  • 121s; purpose, structure, practice.

Part 2

  • Review of personal actions; what worked, what didn’t, what needs further work.
  • Handling difficult situations; bad news, redeployment, conflict.
  • Managing disruptive people who are otherwise good performers.
  • Personal action plans

Part 3

  • Review of personal actions.
  • Managing performance.
  • Creating the right culture in your team.
  • Managing upwards.
  • Building relationships with other teams.
  • Celebrating success.
  • Action plans.
Coaching follow up

The main outcomes of the people management training were:

  • Participants gained clear ideas on the fundamentals of people management, including the key processes
  • These new team leaders had an opportunity to discuss their challenges and get ideas from the ITD training consultant on what to do.
  • Confidence was built by having the programme spread over several months.
  • “It was good to keep the training focused on our situations”
  • “We enjoyed discussing our challenges and practising possible solutions”
  • “I liked the idea that the sessions were spread over months, so we had time to learn and then get together to discuss what happened.”
  • “Very pleased with the approach and the delivery which really focused on our people and their needs.”

Start the conversation

Make your enquiry here

First Name (required)

Last Name (required)

Email (required)

training subject (required)

Write any message you have here

Call +44 (0)800 804 8086

How to improve communication skills