Handling difficult conversation training gets great feedback.
Participants found the handling difficult conversations training this week to be very useful. The approach is to introduce ideas within the context of their needs and situations. So it’s a practical session with people working on and thinking about their challenges.
They looked at what makes situations challenging, how to position, how to establish the foundations for future conversations, and different approaches.
We also discussed giving feedback and explore a range of difficult situations and what to say.
Particularly challenging is what to do with sensitive feedback such as odour, personal hygiene etc.
In the end what often makes these situations difficult is our own sensitivity, so working on our assertiveness is also relevant.