When communicating with anyone it is vital to remember that it is not what we say that is important, but what they hear. So we need to start with our target’s perspective; Let’s consider how the world looks from the
Making a good impression with prospects & clients – The Power of Mirroring part 1
Mirroring is one way we can talk to the client’s or prospect’s subconscious. It is the sales / service person’s task to get on with many different people. Not all of these people have the same way of communicating
How important is the PA’s / Secretary’s role in giving outstanding client service?
When a client selects and works with a law firm they do this based on a number of criteria, depending on their needs. The technical ability of the legal team and experience of the lawyers is typically crucial. But in
How can we keep our approach to selling fresh, especially when we’ve been working in the same market for some time?
How can we keep our approach to selling fresh, especially when we’ve been been involved in the same market for some time? It’s a real challenge for many of us. We know the product, we know the market, we know
Welcome to this ITD Personal Development blog
Welcome to this ITD Personal Development blog. The idea is for us to post ideas and articles which will help with your personal development at work. So that means ideas on how to improve communication; change behaviours; or to give
Is there a difference between Management & Leadership?
Is there a difference between Management and Leadership? And if there is a difference does it matter? It’s interesting to observe how many more people have the word manager in their title rather than leader, so maybe it does matter.
Welcome to this ITD Management / Leadership blog
Welcome to this management / leadership blog. The idea is for us to post articles and ideas on management and leadership which people involved in these roles will find interesting and useful. They will cover a wide variety of subjects
Welcome to this ITD Sales / Service blog
Welcome to this ITD Sales / Service blog. The idea is for us to post ideas and suggestions which those working in sales or service will hopefully find interesting and useful. The posts will include ideas on a wide variety
Is your personality an indicator of your future success? – Freshfields on the BBC
Is your personality an indicator of your future success? Freshfields opened their doors to the BBC as part of a TV programme on personality. The purpose was to see if there appeared to be any link between certain personality traits
Welcome to this ITD Legal Blog for Business Services
Welcome to this ITD Legal blog for Business Services. The blog will provide ideas, tips and reminders There will be articles relevant to those in Business Services roles; specific skill development areas, useful tips on subjects such as influencing