Handling difficult conversations training
Handling difficult conversations training helps managers, team leaders and project managers better prepare, deliver and follow up on challenging situations.
What does handling difficult conversations training cover?
The handling difficult conversations training covers all the key aspects from early identification of a situation before it gets more challenging, how to approach the conversation, what to say and how to follow up.
Handling difficult training – the ITD approach
The ITD approach to handling difficult conversations training is a blend of training and coaching to help the participants develop their style and confidence. We work on their challenging situations and those they might expect, plus we cover a few others which they may well come across. This approach helps them to try new ways and new skills in a comfortable learning environment, where they are never told what to do, just given suggestions and ideas.
What roles have benefited from our handling difficult conversations training?
- Team leaders
- Senior associates
- Sales managers
Typical challenges covered in our handling difficult conversations training
- “I need to give feedback to one of my team who thinks they are really good, but in fact their work is not up to scratch.”
- “I have a piece of work ideally suited to one of my guys, but I don’t want the others to feel angry that they have not been given this piece.”
- “One person I work with who is at the same level as me keeps undermining me in meetings, and I need to put a stop to it, because it’s driving me nuts.”
- “My boss sometimes comes out with something which I know is wrong, but how to I correct him, as he’s much more senior to me?”
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Call us on +44 (0)800 804 8086 to discuss your needs for handling difficult conversations training
Handling difficult conversations training overview
This section gives you a flavour of our approach to handling difficult conversations training; please call us to discuss your needs.
The session can last from 3 hours to a full day, depending on what is feasible and your objectives.
Participants are sent the training agenda, plus a short one pager asking them to describe their difficult situations.
- Introductions and objectives
- What are difficult conversations
- What makes them difficult?
- Difficult for who?
- What might happen?
- What might happen if we don’t say anything?
- Assertiveness in the context of these situations
- the role of personality in our approach to handling difficult situations.
- Giving feedback positively.
- Feedback on sensitive issues such as, personal hygiene, style and clothing, and communication.
Post workshop activity
Participants are sent their actions from the workshop plus blog posts to reinforce their learning.
Participants typically gain the following from the training:
- How to identify the early signs of a difficult situation
- The role of their personality in handling difficult conversations
- How to approach any difficult conversation
- How to give feedback
- “Excellent feedback from our people, thank you.”
- “Very useful session and very practical, to give me clear ideas and what to say and how to say it.”
- “I agree, very practical and useful. I’m more confident that I know what to say, but I will still be nervous.”
To see how we can adapt our handling difficult conversations training to your needs at no extra cost call +44 (0)800 804 8086
Handling difficult conversations – case study
This medium sized law firm has associates and senior lawyers who have direct and dotted line reports requiring managing.
These are good lawyers who know their stuff but who are new to managing people. They may or may not be the supervising lawyer, but wither way they need to be able to give feedback and handle difficult conversations.
Their need was for a practical workshop which would help them with the every day difficult conversations they face. This might be in giving feedback, discussing performance or in mismatched expectations on a wide variety of subjects. It also needed to cover how to approach such conversations with more senior lawyers.
- Introductions and objectives
- Challenging conversations
- What makes them challenging
- The role of personality
- How to approach and challenging conversation – your plan
- Practice – role play
- Assessing their likely reaction
- Follow up
- Giving feedback in the context of overall performance
What the client said
- “Great feedback from the fee earners.”
What the participants said
- “I thought this was a very useful session. It was tailored to us, we could discuss our issues and it really helped me to assess what I do now and what I need to do differently.”
- “I need to say something sooner and not let situations fester. It’s sometimes difficult saying something to colleagues who are much older and who have been in the firm for many years. But now I know what to do.”
Call us on +44 (0)800 804 8086 or email email@example.com to discuss our handling difficult conversations training
Why choose ITD for your handling difficult conversations training?
1. We will adapt the handling difficult conversations training to suit your requirements and the needs of the participants, so that you get exactly what you want.
2. Our training consultants are experienced and knowledgeable so that we can help your people with any questions they may have.
3. Our approach is a blend of training and coaching, which means the training has an agenda but it also has a flexible dynamic style so that we can adapt to the needs expressed on the day.
4. Our approach to handling difficult conversations is holistic, meaning we approach the subject from a variety of perspectives; the role of personality; understanding what makes a situation difficult; the other person’s view; what happens if we don’t say something; behavioural change.
5. We have a flexible approach to fees, so that you will be able to get the training you want to fit into your budget.
6. We follow up on our training with email reminders and blog posts, to keep the actions agreed fresh in the mid of the participants.
At ITD we have a unique approach with a blend of training and coaching based on your needs, which helps your people go from the training with a clear idea of what to do and how to do it. Add in our unique behavioural change approach to make ITD different from the rest.